Product Operations Specialist – Fraud Operations Processes

Félix

. Maintain, continuously improve, and own the single source of truth for all live fraud operational processes .

Posted 11/5/2026full-timeBuenos Aires • ArgentinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in maintaining and optimizing fraud operational processes, with a strong focus on data-driven decision-making and cross-functional collaboration. Proficient in documenting workflows and implementing automation strategies to enhance operational efficiency in fintech environments.

Highest-signal resume keywords

Financial Fraud Risk UnderstandingOperational Workflow MappingData Querying (SQL, BigQuery)Cross-Functional CommunicationProcess Automation Preparation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Process DocumentationWorkflow StandardizationData-Driven Business Case DevelopmentProcess Metrics TrackingDashboard Design and Execution

Soft Skills

Exceptional Communication SkillsOwner MentalityBias for Action

Tools & Technologies

SQLBigQueryOmni

Industry Keywords

FintechFraud Risk VectorsOperational ThroughputProcess QualityUser Recovery Journey

Tech Stack

Tools & technologies

BigQuerySQL

About the role

Key responsibilities & impact

Maintain, continuously improve, and own the single source of truth for all live fraud operational processes
Standardize and document high-volume workflows into clear, repeatable, step-by-step processes
Design and execute internal monitoring mechanisms, dashboards, and spot-checks for core processes
Define, track, and optimize key health metrics for fraud workflows, including process adherence, operational throughput, and process quality
Identify systemic operational bottlenecks and build data-driven business cases for automation
Partner with Product Ops and Engineering to implement tools that eliminate manual overhead
Own versioning, sign-off, and cross-functional communication whenever a process evolves
Partner with Workforce Management, Quality, and Training to align capacity models and training calibrations
Ensure a seamless user recovery journey while minimizing fraud risk and friction from false declines

Requirements

What you’ll need

Solid understanding of financial fraud risk vectors and known patterns
Proven track record of mapping, documenting, and scaling complex operational workflows within high-growth fintechs or tech environments
Experience prepping operational processes for automation or external vendors, with a sharp eye for separating high-judgment tasks from transactional ones
Strong hands-on experience querying data (SQL, BigQuery, Omni, or similar) to extract process metrics, build operational dashboards, and back up business cases with hard numbers
Exceptional communication skills to align cross-functional teams including Customer Operations, WFM, Product, Quality Assurance, and multiple stakeholders
A true "owner" mentality with a strong bias for action, capable of navigating and creating structure out of unstructured startup environments
Professional fluency and advanced communication skills in English
Equivalent competencies in any of the above will also be considered

Benefits

Comp & perks

Competitive salary
Initial stock options grant
Annual performance bonus
Health, dental, and vision plans
Continuous learning opportunities
Unlimited PTO
Paid parental leave
Empowering opportunities for growth in a dynamic entrepreneurial environment