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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in analyzing and redesigning Sales and Marketing processes using Lean principles, with a strong focus on CRM systems like Salesforce and Marketo. Proven ability to lead process improvement initiatives and facilitate cross-functional collaboration to enhance operational efficiency.
Highest-signal resume keywords
SalesforceMarketoGongProcess ImprovementLean Six Sigma
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process MappingBusiness AnalysisTechnical Specification DevelopmentSystem ConfigurationAutomation
Soft Skills
Analytical SkillsProblem-SolvingProject ManagementCommunication Skills
Tools & Technologies
CRM SystemsProcess Automation ToolsDocumentation Tools
Industry Keywords
Sales ProcessesMarketing ProcessesOperational EfficiencyChange ManagementCross-Functional Collaboration
About the role
Key responsibilities & impact- Analyse, map, and redesign Sales & Marketing processes using lean principles to drive operational efficiency
- Identify and implement process improvement opportunities across systems, workflows, and teams
- Act as the business lead on system enhancements and new feature implementations across Salesforce, Marketo, Gong, and related tools
- Gather business requirements and translate them into technical specifications for system configuration or automation
- Lead tool rationalisation initiatives, identifying overlaps and proposing streamlined, cost-effective solutions
- Collaborate with Sales & Marketing, operations, and digital transformation teams to deliver integrated solutions
- Facilitate cross-functional workshops to identify pain points and design future-state processes and systems
- Develop and maintain comprehensive documentation for systems, processes, and standard operating procedures
- Lead user training, onboarding, and change management activities to drive adoption and effective tool usage
- Monitor system performance and user feedback to identify enhancement opportunities
- Stay current on trends in Sales & Marketing systems, process automation, and CRM innovation, bringing new ideas into the team
Requirements
What you’ll need- Bachelor's degree in business Information Systems, or related field
- Experience working with CRM and marketing-related systems, such as Marketo, Salesforce, and Gong
- Proven experience leading or contributing to process improvement or transformation initiatives
- Strong understanding of finance processes and their interdependencies with systems
- Excellent analytical, problem-solving, and project management skills
- Strong communication skills with the ability to engage technical and non-technical audiences
- Knowledge of Lean Six Sigma or other process mapping tools/methodologies is a strong plus
Benefits
Comp & perks- Health insurance
- Annual leave plus, 3 company days
- Work From Home set-up allowance
- Exposure to our local wide partner community
- Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
- Flexible working hours
- Work-from-home policy
- Sports and social committee
- Extensive training programs through Fenergo University, with certification in Fenergo products
- Opportunity to work on a cutting-edge Fintech Product using the latest tools and technologies harnessing AI
- Defined training and role tracking for career development and progress