Director, Product Operations – 12 Month Fixed Term Contract

Fenergo

. Drive operational excellence across Fenergo’s Product and Engineering organisation .

Posted 10/31/2026full-timeDublin • IrelandLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SaaS Product Operations, focusing on roadmap planning, product prioritization, and operational governance. Proven ability to design and implement scalable processes while leveraging AI and automation for improved efficiency.

Highest-signal resume keywords

SaaS Product OperationsOperational Process DesignCross-Functional Change LeadershipAnalytical Problem-SolvingProduct Management Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Roadmap PlanningProduct PrioritizationResource AllocationOperational GovernanceProcess DesignContinuous ImprovementAnalytical SkillsReporting AccuracyOperational DashboardsAutomation

Soft Skills

Excellent CommunicationOrganizational SkillsProactive ApproachInfluencing StakeholdersManaging Competing Priorities

Tools & Technologies

ProductboardAzure DevOps

Industry Keywords

R&D Tax CreditsGrant FundingSoftware Development CapitalizationProduct Portfolio ManagementEngineering Operations

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Drive operational excellence across Fenergo’s Product and Engineering organisation
Design and continuously improve the product operating model, including quarterly planning, prioritisation and product governance
Enable leadership decisions on roadmap priorities, capacity allocation, customer commitments and investment trade-offs
Align Product, Engineering and customer-facing teams on business and customer priorities
Establish transparent decision-making processes, ownership and accountability
Lead operational governance of the product roadmap, strategic initiatives and customer commitments
Ensure accurate roadmap and initiative information across product management and delivery systems
Enable stakeholders to self-serve reliable roadmap information, delivery status and priorities
Develop and improve dashboards, reporting and decision-support capabilities for Product, Engineering and Executive Leadership
Identify, escalate and communicate delivery risks, dependencies and prioritisation trade-offs
Coordinate R&D tax credit and government grant submissions, claims and supporting documentation
Oversee R&D time reporting and software development capitalisation processes
Partner with Finance on reporting accuracy, controls and audit readiness
Simplify and automate operational processes, reporting and governance
Leverage AI and emerging technologies to improve operational efficiency and decision support
Champion continuous improvement and adoption of new ways of working

Requirements

What you’ll need

Strong understanding of how SaaS product organisations operate, including roadmap planning, product prioritisation, resource allocation and product delivery governance
Proven experience designing and implementing operational processes from the ground up, translating ambiguous business needs into practical, scalable and sustainable ways of working
Demonstrated ability to bring structure to complex, cross-functional challenges, establishing clear processes, ownership and accountability
Strong process design and continuous improvement capabilities, balancing effective governance with simplicity and usability
Experience leading cross-functional change, influencing senior stakeholders and embedding new ways of working
Strong analytical and problem-solving skills, with the ability to turn complex information into actionable insights and recommendations
Experience establishing clear ownership, standards and processes to ensure the quality and reliability of operational information
Excellent communication skills, including the ability to produce clear, concise executive reporting
A proactive, pragmatic approach with strong organisational skills and the ability to manage competing priorities
Previous experience in Product Operations, Product Portfolio Management, Engineering Operations or a similar function
Experience with product management and engineering delivery platforms such as Productboard or Azure DevOps
Experience developing operational dashboards and self-service reporting
Exposure to R&D tax credits, grant funding, time reporting or software development capitalisation
Experience using AI and automation to improve business processes

Benefits

Comp & perks

Healthcare cover
Company pension contribution
Life assurance/ Income protection
Annual leave
3 company closure days
Annual bonus opportunity
Work From Home set-up allowance
Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
Flexible working hours
Work from home policy
Bike to work scheme
Sports and social committee
Buddy system for all new starters
Collaborative working environment
Extensive training programs, classroom and online, through ‘Fenergo University’
Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
Defined training and role tracking to allow you see and assess your own career development and progress
Active sports and social club
State of the art offices in the heart of Dublin’s Docklands with great facilities, canteen and games area