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Fenix24

Customer Solutions Architect

Fenix24

. Serve as the named technical point of contact for a portfolio of Argos99 customers from contract signature through renewal .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $150,000 - $185,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer-facing technical roles, with a strong focus on leading implementations and onboarding projects. Proficient in enterprise infrastructure, data management, and scripting for troubleshooting and configuration.

Highest-signal resume keywords
Customer-Facing Technical Role ExperienceEnterprise Infrastructure KnowledgeScripting Experience with Python or PowerShellLeading Customer ImplementationsUnderstanding of APIs and Data Flows

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical Account ManagementSolutions ArchitectureImplementation EngineeringData Quality VerificationConfiguration ValidationOnboarding Project PlanningIncident ResponseDisaster RecoveryServiceNow CMDBAsset Inventory Management
Soft Skills
Analytical SkillsProblem-Solving SkillsWritten Communication SkillsOral Communication SkillsRelationship-Building Skills
Tools & Technologies
Active DirectoryEntra IDAzureAWSVirtualization PlatformsNetworking PlatformsBackup PlatformsOAuthService AccountsLeast Privilege Models
Certifications & Qualifications
Bachelor's Degree in Technical Field
Industry Keywords
Customer OnboardingTechnical ReviewsData HealthConfiguration ProblemsProduct Defects

Tech Stack

Tools & technologies
AWSAzurePythonServiceNow

About the role

Key responsibilities & impact
  • Serve as the named technical point of contact for a portfolio of Argos99 customers from contract signature through renewal
  • Lead technical onboarding, including kickoff, onboarding plan, connectivity and access, and sign-off against agreed success criteria
  • Configure and validate data sources across identity, endpoint, infrastructure, network and backup systems
  • Verify data quality in the Argos99 knowledge graph
  • Design solutions for customer needs not yet covered by the platform, including new collectors and integrations such as ServiceNow CMDB
  • Write clear requirements for engineering
  • Coordinate customer-side testing and validate delivered solutions before go-live
  • Run regular technical reviews on coverage, data health and open issues
  • Triage customer issues and resolve configuration problems directly
  • Provide engineering with complete diagnoses for product defects
  • Support Fenix24's services and incident response teams with Argos99 data and environment context during assigned customer incidents
  • Bring customer feedback, recurring needs and onboarding friction to product and engineering
  • Perform other duties as required

Requirements

What you’ll need
  • Bachelor's degree in a technical field, or equivalent practical experience
  • 5 or more years in a customer-facing technical role, such as technical account manager, solutions architect, implementation engineer, or senior systems or security engineer
  • Experience leading customer implementations or onboarding projects, including planning, timelines, dependencies, and stakeholder alignment through completion
  • Strong working knowledge of enterprise infrastructure: Active Directory and Entra ID, Azure and AWS, virtualization, networking and backup platforms
  • Understanding of APIs, data flows and authentication models, including OAuth, service accounts and least privilege
  • Scripting experience with Python or PowerShell for troubleshooting and configuration
  • Preferred: background in security operations, incident response or disaster recovery
  • Preferred: experience with asset inventory, CMDB or CAASM tools, especially ServiceNow
  • Excellent analytical, organization and problem-solving skills
  • Demonstrated strong written and oral communication skills, relationship-building skills and leadership capabilities
  • Ability to form relationships across all levels of the company while modeling Fenix24's Culture and Values

Benefits

Comp & perks
  • Remote work
  • Occasional after-hours availability expected for customer incidents