Senior Customer Success Manager

Fenix24

. Develop and execute comprehensive customer success strategies to drive business growth and retention .

Posted 10/9/2026full-timeRemote • United StatesSenior💰 $130,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing customer success strategies, fostering relationships with key stakeholders, and translating technical insights into business value. Proficient in cross-functional collaboration and mentoring, with a strong focus on driving customer adoption and retention.

Highest-signal resume keywords

Customer Success ManagementCross-Functional ManagementAnalytical SkillsRelationship BuildingLeadership Capabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success StrategiesBusiness Intelligence SoftwareContract ManagementService Level Agreement ManagementInfoSec PrinciplesServer SupportNetwork SupportStorage SupportSecurity SupportManaged Services Best Practices

Soft Skills

Written CommunicationOral CommunicationRelationship BuildingMentoringCollaboration

Tools & Technologies

MS Office

Industry Keywords

Customer AdoptionAnnual Recurring RevenueManaged Services ProviderCustomer FeedbackQuarterly Business Reviews

About the role

Key responsibilities & impact

Develop and execute comprehensive customer success strategies to drive business growth and retention
Analyze industry trends and customer feedback to inform strategic decision-making
Establish and maintain relationships with key customers and Enterprise stakeholders
Understand customer business issues, value, and desired outcomes; recommend solutions based on Fenix24 best practices
Mentor CSMs and support their development
Identify growth opportunities and assist Sales with upsell opportunities
Establish deep customer trust through regular touchpoints and Quarterly Business Reviews
Provide thought leadership for the Customer Success team and strategic planning for account expansion
Build relationships with customers at various organizational levels
Develop deep knowledge of Fenix24 services and align them with customer programs to drive positive business outcomes
Assist Customer Success leadership with customer communication plans for different client needs and verticals
Collaborate with Engineering, Product, Sales, Support, and Executives to achieve customer goals, represent the customer voice, and manage visibility or escalations
Deliver client reporting to C-suite executives, translating technical numbers into business value cases
Perform additional responsibilities as assigned

Requirements

What you’ll need

5+ years of experience in Customer Success management roles
Demonstrated success at partnering across company verticals to increase customer adoption and success
Understanding of client budget cycles and how they affect annual recurring revenue models
Strong written and oral communication and relationship-building skills
Leadership capabilities
Cross-functional management skills across multiple internal and external departments
Advanced analytical skills
Ability to translate raw reports into customer-facing documents using business intelligence software and/or MS Office tools
Previous experience working with technology partners selling products in an MSP space
Ability to administer contracts in a service delivery environment
Understanding of information technology and managed services best practices
Experience with service level agreement and contract management
Experience with service delivery in a managed services practice organization
Server, network, storage, and/or security support experience
Practical application of InfoSec principles