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Ferguson

Associate Systems Administrator – O365, Exchange, SharePoint

Ferguson

. Provide technical support and troubleshooting for Microsoft Outlook, Microsoft Teams, Exchange Online, Microsoft 365, and SharePoint environments .

Posted 10/2/2026full-timeNewport News • Virginia • United StatesJuniorMid-Level💰 $4,387 - $7,682 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for Microsoft 365 applications, including Outlook, Teams, SharePoint, and Exchange Online, while effectively managing user account administration and troubleshooting issues. Proficient in collaborating with IT teams to implement solutions and maintain operational health in hybrid Exchange environments.

Highest-signal resume keywords
Microsoft 365 SupportExchange Online AdministrationActive Directory ManagementPowerShell ScriptingITIL Concepts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Microsoft OutlookMicrosoft TeamsExchange OnlineSharePointUser Account AdministrationMailbox ManagementEmail SystemsTroubleshootingSystem AdministrationIncident Management
Soft Skills
Problem SolvingCommunicationCustomer ServiceAttention to DetailTime Management
Tools & Technologies
ServiceNowSmartsheetAirtableTicketing SystemsHybrid Exchange Environments
Certifications & Qualifications
CompTIA A+Microsoft FundamentalsMicrosoft 365 CertifiedAzure Fundamentals
Industry Keywords
IT SupportSystems AdministrationHelp DeskInfrastructure SupportIdentity Management

Tech Stack

Tools & technologies
AzureServiceNow

About the role

Key responsibilities & impact
  • Provide technical support and troubleshooting for Microsoft Outlook, Microsoft Teams, Exchange Online, Microsoft 365, and SharePoint environments
  • Support user account administration, mailbox management, distribution groups, shared mailboxes, and Microsoft 365 permissions
  • Assist with administration and support of hybrid Exchange environments and Microsoft 365 services
  • Investigate and resolve email delivery, calendar, collaboration, and access-related issues
  • Provide occasional support for enterprise collaboration tools including Smartsheet and Airtable
  • Monitor, prioritize, and resolve support requests while maintaining accurate documentation within ticketing systems
  • Assist with system upgrades, migrations, platform enhancements, and technology rollouts
  • Support routine system maintenance, backup processes, and operational health checks
  • Partner with other IT teams to identify root causes and implement long-term solutions
  • Document procedures, troubleshooting steps, and support knowledge for internal users and IT staff
  • Participate in an on-call rotation and occasional weekend maintenance activities, typically no more than two weekends per year

Requirements

What you’ll need
  • Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent combination of education and experience
  • 1-2 years of experience in IT support, systems administration, help desk, or infrastructure support
  • Experience supporting Microsoft 365 applications, including Outlook, Teams, SharePoint, or Exchange Online
  • Basic understanding of Microsoft Exchange administration and email systems
  • Familiarity with Active Directory user and group management
  • Exposure to PowerShell scripting and automation concepts
  • Good ability to fix, analyze, and solve problems
  • Excellent verbal and written communication skills with a customer-service mentality
  • Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail
  • Must reside in the Hampton Roads area and be able to travel periodically to the Newport News office for onsite support
  • Preferred: Experience supporting Exchange Online and hybrid Exchange environments
  • Preferred: Familiarity with SharePoint Online administration and permissions management
  • Preferred: Understanding of Microsoft Entra ID (Azure AD) and identity management concepts
  • Preferred: Experience with ServiceNow or other enterprise ticketing systems
  • Preferred: Exposure to Smartsheet, Airtable, or similar low-code/no-code business platforms
  • Preferred: Knowledge of ITIL concepts and incident management practices
  • Preferred: Experience with phone and contact center technologies such as Genesys or Cisco
  • Preferred: Industry certifications such as CompTIA A+, Microsoft Fundamentals, Microsoft 365 Certified, Azure Fundamentals, or related credentials

Benefits

Comp & perks
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Life insurance
  • 401(k) with a company match
  • Mental health coverage
  • Gender affirming benefits
  • Family building benefits
  • Paid parental leave
  • Associate discounts
  • Community involvement opportunities
  • Bonus or incentive plan eligibility