Ferguson

Technician

• Manage assigned service workload, including contacting customers, scheduling service appointments, and planning efficient daily routes
• Document completed work, findings, parts used, and additional repairs or follow-up needed
• Service, troubleshoot, and repair walk-in tubs and related products in customers’ homes
• Diagnose mechanical, plumbing, and product-related issues and determine appropriate repairs
• Maintain vehicle inventory and truck stock; account for parts used and coordinate returns
• Communicate with customers about work being performed and provide a professional service experience
• Educate customers on proper operation, use, and care of Safe Step products
• Identify recurring product or installation issues and communicate findings to management
• Perform installation, service, repair, and maintenance duties as assigned
• Garner 5-star reviews for customers’ Safe Step service experience
• Follow vehicle and safe-driving policies, with driving and safety metrics monitored by cameras and telematics

Service & Installation Technician

Inside Sales

• Support customers and Sales associates by determining correct BPE products and solutions.
• Provide personalized customer service through timely and accurate quotations for MRO and project needs.
• Process sales orders precisely and efficiently.
• Coordinate customer deliveries.
• Answer internal and external sales calls and resolve customer and associate questions and concerns.
• Use CRM to manage customer projects and specific needs.
• Facilitate PVF (pipe, valve and fitting) needs in alignment with product strategy and preferred vendors.
• Review, interpret and break down project specifications to ensure accurate understanding and execution.

Industrial Inside Sales Representative

System Administrator

• Provide technical support and troubleshooting for Microsoft Outlook, Microsoft Teams, Exchange Online, Microsoft 365, and SharePoint environments
• Support user account administration, mailbox management, distribution groups, shared mailboxes, and Microsoft 365 permissions
• Assist with administration and support of hybrid Exchange environments and Microsoft 365 services
• Investigate and resolve email delivery, calendar, collaboration, and access-related issues
• Provide occasional support for enterprise collaboration tools including Smartsheet and Airtable
• Monitor, prioritize, and resolve support requests while maintaining accurate documentation within ticketing systems
• Assist with system upgrades, migrations, platform enhancements, and technology rollouts
• Support routine system maintenance, backup processes, and operational health checks
• Partner with other IT teams to identify root causes and implement long-term solutions
• Document procedures, troubleshooting steps, and support knowledge for internal users and IT staff
• Participate in an on-call rotation and occasional weekend maintenance activities, typically no more than two weekends per year

Associate Systems Administrator – O365, Exchange, SharePoint

Business Analyst

• Partner with business customers, IT teams, and engineering resources to gather, analyze, document, and translate business requirements into technical requirements
• Work with Enterprise Device Engineering to evaluate, design, test, and implement solutions across endpoint management platforms, including Microsoft Intune, Windows, macOS, mobile devices, virtual desktops, and related technologies
• Identify and apply opportunities to use AI and automation to enhance service delivery, improve user experience, increase service stability, and reduce manual effort across Enterprise Device Engineering
• Support business and technical requirements for Ricoh enterprise printing services, including print management, device deployment, service processes, user experience, vendor coordination, and continuous service improvement
• Define metrics and reporting requirements covering device health, compliance, software deployment, service performance, lifecycle status, virtual desktop experience, and other operational indicators
• Create, manage, and maintain documentation, including business process maps, standard operating procedures, and customer training materials

Business Systems Analyst – Enterprise Device Engineering

Product Manager

• Own, govern, and continuously improve the Stage Gate process across all 21 Own Brand brands
• Drive adoption of common Stage Gate standards, workflows, roles, approvals, and documentation
• Transition brands not using Hive into the platform and design practical compliant workflows
• Lead training, user acceptance, adoption, and adherence activities for Stage Gate implementation
• Own and improve the end-to-end product development and launch process from concept through launch and lifecycle transition
• Define process steps, ownership, inputs, data points, dependencies, handoffs, and timing expectations
• Identify and remove bottlenecks, duplicate work, communication gaps, and inconsistent practices
• Improve visibility into project status, launch milestones, requirements, risks, and next steps
• Lead implementation, launch, adoption, and ongoing business ownership of a new Product Lifecycle Management system
• Partner with the PLM vendor, IT, implementation partners, and project management resources
• Define future-state processes, workflows, governance, roles, data ownership, business rules, integrations, and system requirements
• Coordinate process validation, data preparation, user acceptance testing, training, communications, deployment, and business readiness
• Own post-launch platform governance, support, feedback prioritization, change requests, and enhancements
• Develop role-based training, job aids, and guidance for Stage Gate, Hive, PLM, and product launch processes
• Lead readiness, communications, adoption, reinforcement, and change management across brands and functions

Manager, Product Lifecycle Operations

General

• Manage a portfolio of process-focused customers and national accounts
• Maintain consistency between credit and collection activities and the organization's overall customer relations strategy
• Implement credit policies to maintain an acceptable risk level, prompt payments, and minimize credit losses
• Contact customers regarding delinquent payments
• Prepare reports reflecting credit and collection status
• Identify and address problem debts
• Manage customers utilizing portals for purchase order delivery, invoicing, and payment
• Handle a wide variety of credit and collection functions
• Handle sophisticated, large, or difficult credit accounts while ensuring positive customer relations and minimizing outstanding debts
• Participate in associate meetings and communicate concerns to management
• Strengthen internal and external relationships
• Work closely with peers at different credit management levels and support them as needed
• Support enterprise business and sales objectives through efficient performance of job responsibilities

Credit Specialist

• Prepare and manage detailed pricing proposals and quotations for products and services across various projects
• Support new sales opportunities by monitoring bids, researching projects, and assisting with prospecting efforts
• Provide product and technical information to outside sales representatives in the utility market segment
• Develop and maintain customer documentation outlining product information and solution details
• Act as a liaison between customers and internal teams to ensure effective communication, timely order fulfillment, and resolution of technical or service-related issues
• Oversee and support the full Order-to-Invoice cycle
• Manage corrective actions and field quality reports
• Ensure compliance with company policies, including HSE requirements
• Maintain regular, reliable attendance and complete other assigned duties

Inside Sales Representative

Engineer

• Coordinate enterprise data protection architecture for on-premises and cloud environments
• Set technical direction for data protection and recovery
• Define backup policies, recovery objectives, data lifecycle strategy, governance frameworks, and standards
• Own recoverability assurance, platform strategy, and vendor selection
• Lead backup platform migrations, including sequencing, risk positioning, and cutover authority
• Own enterprise data protection strategy across on-premises, hybrid, and multi-cloud environments
• Design and implement resilient, ransomware-resistant backup and recovery solutions
• Establish protection patterns for virtual, physical, database, containerized, SaaS, and cloud-native workloads
• Develop disaster recovery architectures, replication strategies, failover/failback processes, and recovery testing programs
• Serve as technical authority during disaster recovery exercises, audits, major incidents, and recovery events
• Partner with Infrastructure, Cloud, Security, Storage, Database, and Application teams
• Define governance, compliance, and security controls supporting SOX, HIPAA, ISO 27001, and internal standards
• Own resource planning, performance management, growth forecasting, licensing strategy, and cost optimization
• Establish reporting, dashboards, indicators, and service-level metrics
• Drive automation initiatives across the backup estate
• Lead vendor relationships, roadmap discussions, proof-of-concept evaluations, and technology recommendations
• Provide technical leadership, mentoring, design reviews, and escalation support
• Maintain hands-on involvement in architecture validation, complex problem solving, platform upgrades, and critical implementations
• Present findings, risk positions, and program status to senior leadership, IT steering committees, and audit and risk functions
• Set capability development plans and review team designs

Lead Backup & Recovery Engineer

• Prepare and manage detailed pricing proposals and quotations for products and services across various projects
• Support new sales opportunities by monitoring bids, researching projects, and assisting with prospecting efforts
• Provide product and technical information to outside sales representatives supporting the utility market segment
• Develop and maintain customer documentation outlining product information and solution details
• Liaise between customers and internal teams to ensure effective communication, timely order fulfillment, and resolution of technical or service-related issues
• Oversee and support the full Order-to-Invoice cycle
• Manage corrective actions and field quality reports
• Ensure compliance with company policies, including HSE requirements
• Maintain regular, reliable attendance and complete other duties as assigned

Software Engineer

• Manage an office of multi-discipline engineers and designers providing contract documents for Fire Sprinkler, Fire Alarm, Plumbing, Electrical, Mechanical, and HVAC systems
• Oversee documents including bid plans, permit plans, construction documents, field plans, installation plans, engineering judgements, and shop drawings
• Manage CAD-based drafting and create production-ready drawings
• Update detail drawings per client requests
• Direct and train support personnel in detailed design preparation
• Manage a team of designers by assigning projects, assisting with design questions, and managing team time
• Collaborate with the design team to review drawings and designs
• Manage drawing adjustments based on engineer or architect feedback
• Ensure technical drawings accurately represent engineer and architect concepts
• Direct CAD software application and design conceptualization
• Ensure design compliance with company regulations and quality standards
• Oversee six associates and report to the Senior Manager - Engineering Services

Engineering Services Manager

Strategist

• Optimize Ferguson’s network of over 1,500 owned and leased real estate locations totaling approximately 47 million square feet
• Drive a manage-to-market mentality using market analytics to strategically manage the lease portfolio and improve financial outcomes
• Create opinions of value, metro analyses, buy-versus-lease scenarios, and other data analyses
• Build a strategic, actionable portfolio-wide plan to leverage market cycles and improve negotiation leverage
• Collaborate with developers, landlords, government agencies, real estate consultants, Finance, customer groups, and executive teams
• Provide regular portfolio performance updates and recommendations through detailed reports and presentations
• Analyze current and potential investments using location and market-level financial performance
• Oversee consistent processes using a playbook methodology
• Review financial modeling tools and outputs for completeness and accuracy
• Establish project-wide SLAs and KPIs, including NPS measurement
• Deliver best practices to maximize customer satisfaction and performance
• Research financial market trends and economic indicators
• Engage positively with Real Estate and Facilities associates and internal and external partners

Real Estate Portfolio Strategist – Corporate Real Estate

• Install, configure, maintain, debug, and support systems software, hardware, and infrastructure platforms
• Monitor, analyze, and tune system performance to identify improvement opportunities, resolve constraints, and optimize reliability
• Configure, maintain, and monitor security access control systems
• Perform disaster recovery planning and coordinate business continuity activities, including backup, restoration, recovery readiness, and high-availability support
• Manage problem tickets, operational tasks, out-of-cycle requests, system owner requests, software owner requests, and support escalations
• Support multi-cloud and hybrid infrastructure operations across Azure, AWS, and GCP, plus on-premises Active Directory, VMware, Windows and Linux systems, networking, storage, security, and enterprise backup platforms
• Lead troubleshooting of complex production issues involving networking, routing, DNS, identity, permissions, compute, storage, virtualization, operating systems, performance, and application connectivity

Systems Administrator – Enterprise Infrastructure

Support Engineer

• Develop a deep understanding of Trilogie, Ferguson's custom ERP platform
• Monitor system health and proactively investigate application issues and production incidents
• Serve as a senior-level technical escalation point for complex software and application support issues
• Investigate root causes and manage resolution of application, integration, and system issues
• Partner with software engineering teams to identify root causes and recommend solutions improving application reliability and performance
• Answer functional and technical inquiries from support teams and business users
• Resolve application, data, integration, and performance-related issues across a complex enterprise environment
• Resolve data issues accurately while following ITIL procedures for managing updates
• Participate in a rotating after-hours support schedule for critical production incidents
• Collaborate with Software Engineering, Quality Assurance, Business Analysts, and Support teams
• Review proposed code changes and provide feedback on production impact, system behavior, and supportability
• Document findings, resolutions, guidelines, and known issues
• Share technical knowledge and mentor team members
• Identify opportunities to improve monitoring, support processes, operational efficiency, and system reliability

Lead UniData Software Support Engineer

Outside Sales

• Support outside sales activity within an assigned territory, including customer visits, project tracking, and opportunity development
• Learn and apply Geo Stormwater product knowledge across stormwater, geosynthetics, and specialty applications
• Identify project opportunities through ConstructConnect searches, DOT lettings review, contractor vetting and market research, and project back-up identification (PBI)
• Participate in territory planning and market presence strategies
• Use CRM and estimating tools to support sales execution and pipeline management
• Build foundational relationships with contractors, engineers, and internal partners
• Progressively assume increased responsibility as training milestones are completed
• Complete structured, multi-phase onboarding and learning curriculum
• Receive direct learning and coaching from experienced sales and product experts
• Develop knowledge of Solmax and Tensar product lines, market intelligence, contractor strategy, DOT processes, and Own Brand products
• Progress toward autonomous Outside Sales responsibilities and expanded territory responsibility

Entry Level Outside Sales Representative – Geo Stormwater

Sales Engineer

• Develop and maintain relationships with assigned customers, manufacturer partners, and internal stakeholders
• Support water and wastewater projects from early engagement through product delivery and post-installation support
• Contribute to sales strategies, technical presentations, and complex sales pursuits
• Perform product application analysis, product selection, estimating support, scope development, bidding assistance, and issue resolution
• Assist engineers with specification recommendations and early-stage design development
• Assist senior sales leadership in engaging engineers, owners, and contractors
• Analyze competitive activity and communicate market insights to management
• Maintain sales activity and pipeline documentation in the Sales CRM System
• Represent Ferguson Process Solutions at industry events and associations
• Develop sales knowledge and competencies to present other Ferguson offerings
• Attend initial training/ramp-up period in the Howell, MI office

Service & Installation Technician

Industrial Inside Sales Representative

Associate Systems Administrator – O365, Exchange, SharePoint

Business Systems Analyst – Enterprise Device Engineering

Manager, Product Lifecycle Operations

Credit Specialist

Inside Sales Representative

Lead Backup & Recovery Engineer

Inside Sales Representative

Engineering Services Manager

Real Estate Portfolio Strategist – Corporate Real Estate

Systems Administrator – Enterprise Infrastructure

Lead UniData Software Support Engineer

Entry Level Outside Sales Representative – Geo Stormwater

Water and Wastewater Sales Engineer