Associate Systems Administrator – Supply Chain Rapid Response

Ferguson

. Provide end-to-end support for Supply Chain Solutions, including WMS and operating systems, business applications, hardware devices, and cloud-based services.

Posted 11/10/2026full-timeRemote • Virginia • United StatesJuniorMid-Level💰 $4,387 - $7,682 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Supply Chain Solutions, including Warehouse Management Systems (WMS) and IT service management principles. Proficient in troubleshooting, technical communication, and managing automation infrastructure in fast-paced environments.

Highest-signal resume keywords

Warehouse Management Systems (WMS)SQL and Database ConceptsIT Service Management PrinciplesTechnical Support ExperienceCompTIA A+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Application IssuesAutomation TechnologiesServiceNowBasic ScriptingPowerShellPythonTechnical DocumentationMonitoring ToolsCloud-Based ServicesBusiness Applications

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication SkillsCustomer FocusSelf-Motivated

Tools & Technologies

ServiceNowMicrosoft AzureITSM ProcessesMonitoring ToolsCloud-Based Services

Certifications & Qualifications

CompTIA A+Network+Microsoft Azure Fundamentals (AZ-900)

Industry Keywords

Supply Chain OperationsDistributionLogisticsTechnical SupportService Desk

Tech Stack

Tools & technologies

AzureCloudITSMPythonServiceNowSQL

About the role

Key responsibilities & impact

Provide end-to-end support for Supply Chain Solutions, including WMS and operating systems, business applications, hardware devices, and cloud-based services.
Serve as the immediate technical contact for locations using Supply Chain systems.
Respond to user inquiries primarily through calls and chats, documenting interactions in ServiceNow.
Resolve issues and outages with urgency based on business impact.
Collaborate with vendors, developers, and application administrators to resolve issues and determine root cause.
Manage automation infrastructure for DCs, MDCs, and Ship Hubs.
Respond to system alerts and troubleshoot Supply Chain systems using various monitoring tools.
Communicate technical information clearly to technical and non-technical audiences.
Follow standardized procedures, best practices, and ITSM processes.
Create guidelines when no process exists by working with surrounding resources.
Champion issues through resolution and prioritize business impact while meeting or exceeding SLA expectations.
Assist with knowledge management, including creating, updating, and maintaining technical documentation, runbooks, and ServiceNow records.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, or a related field preferred; equivalent experience considered.
1–2 years of experience in systems administration, IT support, service desk, desktop support, technical support, or a related technology role.
Experience with Warehouse Management Systems (WMS) or other supply chain applications preferred.
Basic understanding of troubleshooting application, infrastructure, and software issues in a fast-paced environment.
Fundamental knowledge of supply chain operations and supporting technology platforms.
Basic understanding of IT service management principles and ticketing systems.
Working knowledge of SQL and database concepts.
Familiarity with automation technologies used in distribution and logistics environments.
Strong analytical, problem-solving, and communication skills (both verbal and written).
Ability to explain technical concepts to both technical and non-technical audiences.
Self-motivated, meticulous, and able to manage multiple priorities effectively.
Willingness to participate in on-call support rotation and occasional travel to distribution locations.
Demonstrated reliability, accountability, adaptability, and commitment to attendance.
Strong customer focus and commitment to service excellence.
Must be comfortable taking calls and speaking directly to internal partners and customers on the phone.
CompTIA A+, Network+, or similar entry-level certification a plus.
Microsoft Azure Fundamentals (AZ-900) certification or coursework a plus.
Experience using ServiceNow or another IT service management platform a plus.
Basic scripting or automation experience using PowerShell, Python, SQL, or similar tools a plus.
Experience creating user documentation or knowledge articles a plus.

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Paid time off
Life insurance
401(k) with a company match
Mental health coverage
Gender affirming benefits
Family building benefits
Paid parental leave
Associate discounts
Community involvement opportunities
Bonus or incentive plan eligibility