Business Systems Analyst – Enterprise Device Engineering

Ferguson

. Partner with business customers, IT teams, and engineering resources to gather, analyze, document, and translate business requirements into technical requirements .

Posted 9/29/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $5,445 - $9,537 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in translating business requirements into technical specifications, with a strong focus on enterprise IT services, device management, and process documentation. Proficient in leveraging data and metrics to enhance service delivery and user experience across various platforms.

Highest-signal resume keywords

Business AnalysisMicrosoft IntuneAgile Project DeliveryData AnalysisProcess Documentation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business Requirements DevelopmentTechnical Requirements TranslationDevice ManagementSoftware DeliveryVirtual EnvironmentsCloud ServicesMetrics DefinitionAI and Automation ImplementationService Performance MeasurementLifecycle Management

Soft Skills

Analytical Problem-SolvingData GatheringCommunicationCollaborationPresentation Skills

Tools & Technologies

JiraConfluenceMicrosoft IntuneMobile Device Management TechnologiesEnterprise Device Engineering

Industry Keywords

Enterprise IT ServicesEndpoint ManagementPrint ManagementUser ExperienceContinuous Service ImprovementConversational AIManaged Print Services

Tech Stack

Tools & technologies

CloudMacOS

About the role

Key responsibilities & impact

Partner with business customers, IT teams, and engineering resources to gather, analyze, document, and translate business requirements into technical requirements
Work with Enterprise Device Engineering to evaluate, design, test, and implement solutions across endpoint management platforms, including Microsoft Intune, Windows, macOS, mobile devices, virtual desktops, and related technologies
Identify and apply opportunities to use AI and automation to enhance service delivery, improve user experience, increase service stability, and reduce manual effort across Enterprise Device Engineering
Support business and technical requirements for Ricoh enterprise printing services, including print management, device deployment, service processes, user experience, vendor coordination, and continuous service improvement
Define metrics and reporting requirements covering device health, compliance, software deployment, service performance, lifecycle status, virtual desktop experience, and other operational indicators
Create, manage, and maintain documentation, including business process maps, standard operating procedures, and customer training materials

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Systems, Supply Chain, or a similar area (or equivalent experience)
3–5 years of business analysis experience, ideally within a corporate IT infrastructure environment
Working understanding of enterprise IT services, including device management, software delivery, virtual environments, cloud services, and end-user technologies
Ability to understand technical concepts and work with engineering teams to translate business needs into clear functional and technical requirements
Ability to use data, metrics, and trends to find opportunities, measure outcomes, and support recommendations
Strong analytical, problem-solving, and data-gathering abilities with a track record of bridging the gap between technical developers and non-technical business units
Solid ability to develop clear business requirements, process documentation, procedures, presentations, and other materials for a variety of audiences
Experience working within agile project delivery methodologies and tools (e.g., Jira, Confluence)
Direct experience using or supporting Microsoft Intune or other Mobile Device Management Technologies (preferred)
General understanding of how enterprise platforms, applications, workflows, APIs, and data sources interact and support business processes (preferred)
Exposure to Conversational AI and Managed Print Services (preferred)

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Paid time off
Life insurance
401(k) with a company match
Mental health coverage
Gender affirming benefits
Family building benefits
Paid parental leave
Associate discounts
Community involvement opportunities
Bonus or Incentive Plan eligibility