Customer Service Representative

Ferguson

. Provide ongoing support to internal associates across Ferguson Home sales and support teams .

Posted 10/7/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $15 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while providing exceptional support to internal sales teams. Effectively communicates with partners and manages multiple requests in a fast-paced environment.

Highest-signal resume keywords

Customer Experience FocusOrder Management SystemsResearch and Analysis SkillsEffective Communication SkillsProcess-Oriented Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order Management SystemsResearch SkillsOrder AnalysisPurchase Order Review

Soft Skills

Attention to DetailOrganizational SkillsVerbal CommunicationWritten Communication

Industry Keywords

Sales SupportInternal CommunicationLead Time RequestsETA Requests

About the role

Key responsibilities & impact

Provide ongoing support to internal associates across Ferguson Home sales and support teams
Research and respond to lead time and ETA requests submitted through internal applications
Identify where items were ordered, including reviewing purchase orders and sourcing details
Utilize order management systems to research order history and status
Communicate clearly and professionally with internal partners through written and verbal communication
Follow established processes to ensure accurate, consistent, and timely responses
Manage multiple requests simultaneously in a fast-paced environment while maintaining focus, attention to detail, and appropriate urgency

Requirements

What you’ll need

Demonstrated focus on delivering a positive customer experience and supporting internal teams with care and accuracy
Career-oriented mindset with a desire to learn, grow, and build foundational skills within Sales Support
Attention to detail with the ability to research and analyze order information
Process-oriented mindset with strong organizational skills
Effective verbal and written communication skills

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Paid time off
Life insurance
401(k) with a company match
Mental health coverage
Gender affirming benefits
Family building benefits
Paid parental leave
Associate discounts
Community involvement opportunities
Remote work within the United States or hybrid work in Newport News, VA