Inside Sales Representative

Ferguson

. Process inbound telephone calls and respond instantly to internet leads .

Posted 10/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $19 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consultative sales and lead generation within a contact center environment, utilizing strong verbal communication and technical skills to effectively manage customer interactions and conversions.

Highest-signal resume keywords

Consultative SalesLead GenerationContact Center ExperienceCRM ProficiencyVerbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales ProcessCustomer ConversionsMulti-TaskingGeography KnowledgeQuality Assurance

Soft Skills

Listening SkillsCoaching ReceptionProblem Solving

Tools & Technologies

Contact Center SoftwareCRMMicrosoft Office SuiteCloud-Based Tools

Industry Keywords

Inbound CallsOutbound CallsLead-SettingAutomated Contact CenterNorth American Geography

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Process inbound telephone calls and respond instantly to internet leads
Set in-home sales appointments for Safety Specialists
Manage a high volume of outbound and inbound phone calls using a dialer
Follow a systematized sales process to convert leads into in-home sales opportunities
Listen to and understand consumer needs
Ask probing questions and overcome objections
Secure details to aid in the eventual sale
Ensure quality assurance throughout the lead-setting process
Maintain contact center metrics
Collaborate with others using geography and lead-setting skills

Requirements

What you’ll need

Must be available to work Sunday–Thursday or Tuesday–Saturday from 11am-8pm EST
Experience working in a modern contact center with an emphasis on consultative sales, customer conversions and lead-generation
Experience working in an automated contact center is preferred
Proven track record of success in selling over the phone, consultative sales, lead setting, or other relevant contact center experience
Superior technical skills
Ability to task switch between omni channel contact center software, a CRM, mapping tools, the Microsoft Office suite, and other cloud-based tools
Excellent verbal communication skills
Strong grammar, spelling and written skills
Strong understanding of North American geography
Comfortable receiving coaching in an individual or team setting and having work product evaluated in real time
Willingness to work remotely with contact exclusively via video conference, instant messaging, and phone
Ability to multi-task across multiple software platforms

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Paid time off
Life insurance
401(k) with a company match
Mental health coverage
Gender affirming benefits
Family building benefits
Paid parental leave
Associate discounts
Community involvement opportunities
Remote work