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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing installation teams and coordinating project activities while ensuring high-quality customer service and operational efficiency. Proficient in using standard tools and technologies to support appliance installation and vendor relations.
Highest-signal resume keywords
LeadershipAppliance InstallationProject CoordinationCustomer ServiceMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appliance InstallationRoutingSchedulingQuality ChecksInstallation DocumentationSystem EfficienciesHand ToolsElectric ToolsLifting Devices
Soft Skills
Interpersonal SkillsAttention to DetailIntegrityProfessionalismWorkload Prioritization
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft Outlook
Industry Keywords
Vendor RelationsCustomer-Facing AssociatesInstallation TechniciansDelivery AssociatesSubcontracted Project Activities
About the role
Key responsibilities & impact- Provide leadership for customer-facing associates and branch functions
- Provide installation capacity to support sales of finished goods
- Ensure program tools and processes are consistently implemented
- Lead 8–12 installation technicians
- Support outside sales and showroom consultants to secure new business
- Work across appliances, cabinets, and lighting
- Manage vendor relations regarding pricing and products
- Lead appliance installation technicians, delivery associates, and installation coordinators
- Lead outside contractors on subcontracted project activities
- Consult with associates and customers at job sites
- Perform quality checks on installation work
- Verify installation paperwork and documentation
- Manage installation-related issues and provide solutions
- Plan, schedule, and coordinate project activities to meet timelines
- Direct or coordinate project personnel
- Maintain delivery and installation processes with branch trainers and managers
- Participate in leadership meetings and represent associate concerns to management
- Conduct regular associate meetings
- Represent the organization to customers, associates, and leadership
Requirements
What you’ll need- 3+ years experience preferred with duties in routing, scheduling, or appliance installation, or 3 years installing appliances as a lead
- Demonstrated experience using standard hand tools, electric tools and motorized and/or manual lifting devices
- Continued focus on improving system efficiencies and business practices
- Excellent customer service skills
- Attention to detail, shown integrity and professionalism
- Proficiency in Microsoft Office: Excel, Word, PowerPoint and Outlook
- Strong interpersonal skills
- Ability to prioritize workload appropriately, balance multiple demands, and meet timelines
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- 401(k) with a company match
- Mental health coverage
- Gender affirming benefits
- Family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
- Bonus or incentive plan eligibility