Service & Installation Technician

Ferguson

. Manage assigned service workload, including contacting customers, scheduling service appointments, and planning efficient daily routes .

Posted 10/2/2026full-timeRemote • United StatesJuniorMid-Level💰 $19 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical repair and troubleshooting skills in mechanical and plumbing systems, ensuring high-quality service and customer satisfaction. Capable of managing service workloads efficiently while maintaining compliance with safety and driving policies.

Highest-signal resume keywords

Technical Repair SkillsTroubleshooting SkillsCustomer Service ExcellenceAnalytical Problem-SolvingOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical RepairsTroubleshooting EquipmentMechanical DiagnosisPlumbing DiagnosisService DocumentationInstallation DutiesMaintenance DutiesParts ManagementQuality AssuranceTime Management

Soft Skills

Verbal CommunicationWritten CommunicationCustomer EducationIndependent WorkProblem-Solving

Certifications & Qualifications

Valid State Issued License

Industry Keywords

Service Workload ManagementCustomer Service ExperienceSafe Step ProductsVehicle Inventory ManagementSafe-Driving Policies

About the role

Key responsibilities & impact

Manage assigned service workload, including contacting customers, scheduling service appointments, and planning efficient daily routes
Document completed work, findings, parts used, and additional repairs or follow-up needed
Service, troubleshoot, and repair walk-in tubs and related products in customers’ homes
Diagnose mechanical, plumbing, and product-related issues and determine appropriate repairs
Maintain vehicle inventory and truck stock; account for parts used and coordinate returns
Communicate with customers about work being performed and provide a professional service experience
Educate customers on proper operation, use, and care of Safe Step products
Identify recurring product or installation issues and communicate findings to management
Perform installation, service, repair, and maintenance duties as assigned
Garner 5-star reviews for customers’ Safe Step service experience
Follow vehicle and safe-driving policies, with driving and safety metrics monitored by cameras and telematics

Requirements

What you’ll need

2+ years of experience performing technical repairs, troubleshooting equipment, and resolving mechanical, plumbing, or residential service-related issues
Strong technical repair, diagnostic, and troubleshooting skills
Valid state issued license is required
Must be at least 18 years of age
Exceptional analytical and problem-solving skills
Excellent verbal and written communication skills
High regard for quality assurance and customer service
Strong organizational and time-management skills with the ability to work independently
Ability to perform driver duties and responsibilities
Compliance with company vehicle and safe-driving policies

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Paid time off
Life insurance
401(k) with a company match
Mental health coverage
Gender affirming benefits
Family building benefits
Paid parental leave
Associate discounts
Community involvement opportunities
Bonus or incentive plan eligibility