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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in showroom operations, focusing on team development, customer service excellence, and process improvement. Proven ability to manage budgets, enhance revenue, and build supplier relationships while effectively addressing customer needs.
Highest-signal resume keywords
Sales Leadership ExperienceProcess Improvement ImplementationMentoring and Training SkillsOutstanding Communication SkillsCustomer Service Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Budget ManagementSales and Customer ServiceShowroom OperationsTeam SupervisionProcess Improvement
Soft Skills
Interpersonal CommunicationTime ManagementProblem SolvingAdaptabilityListening Skills
Industry Keywords
Plumbing FixturesLighting Retail SalesAppliance Retail SalesSupplier Relationship ManagementCustomer Complaint Resolution
About the role
Key responsibilities & impact- Actively lead day-to-day showroom operations, including the Showroom team
- Collaborate with the Senior Showroom Manager and Showroom Operations Manager on showroom displays, the Clearance Center, revenue growth, margin enhancement, budget targets and process improvement
- Maintain and develop the team through hiring, mentoring, training, scheduling, goals, expectations and development
- Supervise daily showroom traffic and sell lighting, appliances and high-end fixtures
- Handle budget process activities and review and handle expenses
- Assist customers by appointment and as walk-ins
- Build and maintain supplier relationships
- Serve as the first point of contact to address and resolve customer complaints
- Attend industry events and/or meetings as Ferguson’s local representative
- Directly oversee 10 associates and lead the customer service team
- Report to Justin Genes
Requirements
What you’ll need- Prior sales leadership experience is ideal coupled with sales and customer service experience
- Proven track record to build and implement process improvement / efficiencies
- Ability to initiate and embrace change
- Mentoring skills and desire to train others
- Ability to work across department lines
- Ability to manage time and people
- Outstanding verbal, written and interpersonal communication skills
- Ability to listen optimally to address problems, anticipate issues and make effective decisions
- Experience in Plumbing Fixtures, Lighting and/or Appliance Retail Sales is a plus
- Ability to take care of a vast array of customers with varying levels of product knowledge
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- 401(k) with a company match
- Mental health coverage
- Gender affirming benefits
- Family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
- Bonus or incentive plan eligibility