Field Service Representative

Ferno

. Install, configure, and test medical devices at customer facilities in accordance with company standards .

Posted 10/13/2026full-timeRemote • Washington • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, configuring, and maintaining medical devices while ensuring compliance with regulatory standards. Proficient in troubleshooting technical issues and providing exceptional customer support in clinical settings.

Highest-signal resume keywords

Biomedical Engineering DegreeField Service ExperienceMedical Device SupportTroubleshooting TechniquesCBET Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Preventive MaintenanceCalibrationTechnical SupportDiagnostic ToolsElectronics UnderstandingMechanical Systems KnowledgeTechnical Manual InterpretationService DocumentationRegulatory ComplianceMedical Equipment Experience

Soft Skills

Customer ServiceCommunication SkillsProblem-SolvingTime ManagementOrganizational Skills

Tools & Technologies

Diagnostic EquipmentService Management SoftwareInventory Management ToolsNetworking Systems

Certifications & Qualifications

CBET Certification

Industry Keywords

Medical DevicesFDA ComplianceISO StandardsClinical SettingsField-Based Environment

About the role

Key responsibilities & impact

Install, configure, and test medical devices at customer facilities in accordance with company standards
Perform preventive maintenance, calibration, and safety checks on equipment
Troubleshoot and repair devices, diagnosing technical issues accurately and resolving them in a timely manner
Provide on-site and remote technical support to healthcare professionals
Train clinical staff and end-users on proper equipment operation and basic maintenance
Maintain accurate service documentation, including service reports, logs, and compliance records
Ensure adherence to regulatory requirements, safety standards, and company policies (e.g., FDA, ISO)
Manage assigned service territory, including scheduling visits and responding to service requests and engaging 3rd party resources as needed
Maintain inventory of tools, parts, and service equipment
Collaborate with engineering, sales, and customer support teams to improve customer satisfaction
Identify opportunities for service contract renewals, upgrades, or product improvements

Requirements

What you’ll need

Associate’s or Bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related field preferred
2–5 years of experience in field service, medical device support, or a related technical role
Equivalent combination of education and hands-on technical experience may be considered
Strong understanding of electronics, mechanical systems, and medical equipment
Ability to read and interpret technical manuals, schematics, and diagrams
Proficiency with diagnostic tools and troubleshooting techniques
Familiarity with regulatory standards applicable to medical devices is a plus
Excellent customer service and communication skills
Strong problem-solving and critical thinking ability
Ability to work independently with minimal supervision
Effective time management and organizational skills
Adaptability in a fast-paced, field-based environment
Frequent travel within assigned territory (up to 75% or more)
Ability to work in clinical settings, including hospitals and laboratories
Must be able to lift and move equipment (typically up to 50 lbs)
Valid driver’s license and clean driving record required
May require participation in on-call or after-hours support schedules
Certification such as CBET (Certified Biomedical Equipment Technician) preferred
Experience supporting specific types of medical equipment (e.g., beds and stretchers, patient monitoring, diagnostic devices) preferred
Knowledge of networking and IT systems related to medical devices preferred

Benefits

Comp & perks

Performance-based bonuses or incentives
Company vehicle or travel reimbursement
Health, dental, and vision insurance
Retirement savings plan (e.g., 401(k))
Paid time off and holidays
Ongoing training and professional development opportunities