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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and collaboration skills to drive sales results while creating personalized client experiences. Proficient in inventory management and customer relationship management, with a focus on enhancing performance against key performance indicators.
Highest-signal resume keywords
Retail Sales ExperienceCustomer Relationship Management (CRM)Interpersonal Communication SkillsTeam LeadershipInventory Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales MetricsCross-SellingClient Experience CreationMerchandise RecommendationInventory Tracking
Soft Skills
TeamworkFlexibilityMultitaskingEffective CommunicationCustomer Engagement
Tools & Technologies
CRM DatabaseComputer Proficiency
Industry Keywords
Luxury RetailSelling CeremonyClient RelationshipsSales ChannelsProper Telephone Etiquette
About the role
Key responsibilities & impact- Demonstrate active leadership on the selling floor and drive individual and team objectives
- Be accountable for sales results
- Collaborate with peers to drive results and share best practices
- Create a positive work environment through teamwork and collaboration
- Assist the operations team by maintaining stock in designated selling-floor and stockroom areas
- Create emotionally enriched, hand-crafted client experiences
- Cultivate long-term client relationships through personalized connections
- Engage in the selling ceremony and provide expert styling and brand knowledge
- Promote cross-selling to increase UPT sales metrics
- Capture customer data in the company CRM database
- Use sales channels including in-person, telephone, and email
- Identify strategies to enhance performance against company KPIs
- Recommend merchandise across all channels
- Mentor team members by offering insights, reflections, and experiences
Requirements
What you’ll need- Proficient English language skills; knowledge of a second language preferred
- Computer knowledge to track inventory
- Previous retail sales experience preferred; luxury retail experience a plus
- Strong interpersonal and communication skills
- Ability to read, write, and interpret instructional documents
- Ability to communicate effectively with customers, peers, and management
- Proper telephone etiquette
- Ability to multitask while remaining attentive to customers
- Flexibility to meet business needs
- Ability to work independently and as part of a team
- Regular and reliable attendance
- Availability to work mornings, evenings, and weekends based on store needs
- Ability to wait on customers and fit them properly with shoes and ready-to-wear apparel
Benefits
Comp & perks- Full-time schedule of 37.5 hours per week
- Equal employment opportunities
- Reasonable disability accommodations during the application process and employment