FERRAGAMO

Associate

• Provide excellent and specialized customer service
• Create emotionally enriched client relationships through personal connections and CRM initiatives
• Manage and drive sales by understanding client desires and creating a hand-crafted luxury experience
• Demonstrate active leadership on the selling floor to drive individual and team objectives
• Be accountable for sales results
• Promote a positive work environment through teamwork and collaboration
• Maintain stock in designated selling-floor and stock-room areas
• Create memorable, client-centered experiences and participate in the selling ceremony
• Cultivate authentic, long-term client relationships
• Demonstrate expert styling and brand knowledge
• Promote cross-selling to increase UPT sales metrics
• Capture customer data in the company CRM database
• Think innovatively about improving client value and experience
• Conduct sales in person, by telephone, and by email
• Fit customers properly with shoes
• Understand company KPIs and identify strategies to improve performance
• Take an aggregate approach to identify and recommend merchandise across all channels

Temporary Associate

• Guide all stock activities, including inventory, organization, control and audits
• Execute shipping and receiving processes proactively
• Report issues to the Manager and take necessary steps to resolve them
• Establish and maintain an organized flow of goods in the stockroom and onto the sales floor
• Organize and maintain the stockroom to Company standards
• Ensure accuracy of incoming and outgoing merchandise shipments
• Prepare merchandise for vendor returns, transfers and customer shipments
• Coordinate ordering, receiving, storing, inventorying, issuing and shipping stockroom materials, supplies, tools, equipment and parts
• Review records for accuracy, procedural compliance and adequacy of stock levels
• Support the team in the selling process and ensure a high level of client experience
• Proactively solve store-inventory problems across weekly, monthly and yearly cycles
• Prioritize back-of-house responsibilities and ad hoc selling-floor needs
• Collaborate with store management and the Ferragamo team through regular communication
• Provide exceptional customer service

Stock Associate

• Provide excellent and specialized customer service by creating emotionally enriched client relationships
• Develop and nurture meaningful client relationships through personal connections and CRM initiatives
• Manage and drive sales by understanding client desires and creating a hand-crafted client experience
• Demonstrate active leadership on the selling floor to drive individual and team objectives and remain accountable for sales results
• Promote a positive work environment through teamwork and collaboration
• Maintain stock in designated areas on the selling floor and in the stock room
• Create memorable, client-centered experiences and participate in the selling ceremony
• Demonstrate expert styling and brand knowledge
• Promote cross-selling to increase UPT sales metrics
• Capture customer data in the company CRM database and use it to maintain and develop relationships
• Think innovatively about improving the client experience and generating tangible value
• Conduct sales in person, by telephone, and by email
• Fit customers properly with shoes
• Understand company KPIs and identify strategies to enhance performance standards
• Take an aggregate approach to identify and recommend merchandise across all channels