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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in luxury retail sales, client relationship management, and effective communication to create personalized customer experiences. Proficient in utilizing CRM systems to enhance client engagement and drive sales performance.
Highest-signal resume keywords
Luxury Retail ExperienceClient Relationship ManagementSales Performance AccountabilityEffective Communication SkillsTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales TechniquesInventory TrackingCustomer Data CaptureCross-SellingStyling Knowledge
Soft Skills
EmpathyStorytellingInterpersonal SkillsMultitaskingInitiative
Tools & Technologies
CRM DatabasePoint Of Sale Systems
Industry Keywords
Luxury Client NeedsClient-Centered ExperienceKPI UnderstandingRetail SalesCustomer Engagement
About the role
Key responsibilities & impact- Provide excellent and specialized customer service
- Create emotionally enriched client relationships through personal connections and CRM initiatives
- Manage and drive sales by understanding client desires and creating a hand-crafted luxury experience
- Demonstrate active leadership on the selling floor to drive individual and team objectives
- Be accountable for sales results
- Promote a positive work environment through teamwork and collaboration
- Maintain stock in designated selling-floor and stock-room areas
- Create memorable, client-centered experiences and participate in the selling ceremony
- Cultivate authentic, long-term client relationships
- Demonstrate expert styling and brand knowledge
- Promote cross-selling to increase UPT sales metrics
- Capture customer data in the company CRM database
- Think innovatively about improving client value and experience
- Conduct sales in person, by telephone, and by email
- Fit customers properly with shoes
- Understand company KPIs and identify strategies to improve performance
- Take an aggregate approach to identify and recommend merchandise across all channels
Requirements
What you’ll need- Caring, authentic trusted client advisor with a passion for style
- In-depth knowledge of luxury clients’ desires, needs, and expectations
- Powerful communication skills, personal care, and empathy
- Storytelling and engaging-question skills
- Innovative, courageous, growth-oriented approach
- Computer knowledge to track inventory
- Proficient English language skills
- Knowledge of a second language preferred
- Previous retail sales experience preferred; luxury retail experience a plus
- Strong interpersonal and communication skills
- Ability to read, write, and interpret instructional documents
- Ability to communicate effectively with customers, peers, and management
- Proper telephone etiquette
- Ability to multitask while remaining attentive and flexible to business needs
- Ability to work as part of a team and take initiative independently
- Ability to stand, move, talk, hear, reach, grab, and carry for extended periods
- Ability to occasionally stoop, sit, kneel, crouch, and climb step stools
- Ability to lift at least 20 lbs
- Regular and reliable attendance
- Availability to work mornings, evenings, and weekends as required by store needs
Benefits
Comp & perks- Ferragamo is certified as a Great Place to Work
- Full-time schedule (37.5 hours) or part-time schedule (20–29 hours per week)
- Reasonable disability accommodations for applicants and employees