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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in luxury retail sales, client relationship management, and effective communication to create personalized client experiences. Proficient in utilizing CRM systems to enhance customer engagement and drive sales performance.
Highest-signal resume keywords
Luxury Retail ExperienceClient Relationship ManagementSales Performance AccountabilityEffective Communication SkillsInventory Tracking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales TechniquesCRM Database ManagementInventory ManagementClient Data CaptureCross-Selling Strategies
Soft Skills
EmpathyTeamworkInitiativeMultitaskingStorytelling
Industry Keywords
Luxury ClientsClient-Centered ExperienceKPI UnderstandingTelephone EtiquetteRetail Sales
About the role
Key responsibilities & impact- Provide excellent and specialized customer service by creating emotionally enriched client relationships
- Develop and nurture meaningful client relationships through personal connections and CRM initiatives
- Manage and drive sales by understanding client desires and creating a hand-crafted client experience
- Demonstrate active leadership on the selling floor to drive individual and team objectives and remain accountable for sales results
- Promote a positive work environment through teamwork and collaboration
- Maintain stock in designated areas on the selling floor and in the stock room
- Create memorable, client-centered experiences and participate in the selling ceremony
- Demonstrate expert styling and brand knowledge
- Promote cross-selling to increase UPT sales metrics
- Capture customer data in the company CRM database and use it to maintain and develop relationships
- Think innovatively about improving the client experience and generating tangible value
- Conduct sales in person, by telephone, and by email
- Fit customers properly with shoes
- Understand company KPIs and identify strategies to enhance performance standards
- Take an aggregate approach to identify and recommend merchandise across all channels
Requirements
What you’ll need- Caring, authentic, trusted client advisor with passion for style
- In-depth knowledge of luxury clients’ desires, needs, and expectations
- Powerful communication skills, personal care, and empathy
- Mastery of storytelling and engaging questions
- Innovative approach and willingness to grow and learn
- Computer knowledge to track inventory
- Proficient English language skills; knowledge of a second language preferred
- Previous retail sales experience preferred; luxury retail experience a plus
- Strong interpersonal and communication skills
- Ability to read, write, and interpret instructional documents
- Ability to communicate effectively with customers, peers, and management
- Telephone etiquette
- Ability to multitask, remain attentive to customers, and adapt to business needs
- Ability to work as part of a team and take initiative independently
- Ability to regularly stand and perform extended periods of moving, talking, hearing, reaching, grabbing, and carrying
- Ability to occasionally stoop, sit, kneel, crouch, and climb step stools
- Ability to lift at least 20 lbs
- Regular and reliable attendance
- Availability for mornings, evenings, and weekends based on store needs
Benefits
Comp & perks- Equal Employment Opportunity employer
- Reasonable accommodation for applicants and employees with disabilities
- Full-time schedule of 37.5 hours or part-time schedule of 20–29 hours per week