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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and sales, with a focus on creating personalized client experiences and maintaining strong client relationships. Proficient in utilizing CRM systems to enhance client engagement and drive sales performance.
Highest-signal resume keywords
Customer Service ExcellenceRetail Sales ExperienceCRM Database ManagementInterpersonal Communication SkillsTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ManagementClient Relationship ManagementInventory TrackingCross-Selling TechniquesStyling Knowledge
Soft Skills
Strong Communication SkillsTeamworkMultitaskingInitiativeActive Leadership
Tools & Technologies
CRM SoftwarePoint Of Sale Systems
Industry Keywords
Luxury RetailClient ExperienceSales MetricsKPI UnderstandingCustomer Engagement
About the role
Key responsibilities & impact- Provide excellent and specialized customer service as a Temporary Client Advisor
- Create emotionally enriched relationships and nurture meaningful, loyal client relationships through personal connections and CRM initiatives
- Manage and drive sales by understanding client desires and creating a handcrafted client experience
- Demonstrate active leadership on the selling floor to drive individual and team objectives and achieve sales results
- Promote a positive work environment through teamwork and collaboration
- Maintain stock in designated selling-floor and stock-room areas
- Create memorable client experiences and keep the client at the center of every decision
- Demonstrate expert styling and brand knowledge
- Promote cross-selling to increase UPT sales metrics
- Capture customer data in the company CRM database and maintain client relationships
- Identify innovative ways to create value for clients
- Conduct sales in person, by telephone, and by email
- Understand company KPIs and identify strategies to enhance performance standards
- Recommend merchandise across all channels
Requirements
What you’ll need- Proficient English language skills; knowledge of a second language preferred
- Previous retail sales experience preferred; luxury retail experience a plus
- Strong interpersonal and communication skills
- Ability to read, write, and interpret instructional documents
- Ability to effectively communicate with customers, peers, and management
- Ability to communicate on the telephone with proper etiquette
- Ability to multitask while remaining attentive to customers and flexible to business needs
- Ability to work as part of a team and take initiative independently of direct supervision
- Computer knowledge to track inventory
- Physical ability to wait on customers and fit them properly with shoes
- Ability to lift at least 20 lbs
- Ability to stand, move, talk, hear, reach, grab, and carry for extended periods
- Regular and reliable attendance
- Availability for mornings, evenings, and weekends based on store needs
Benefits
Comp & perks- Great Place to Work certification
- Full-time schedule (37.5 hours) or part-time schedule (20–29 hours per week)
- Reasonable accommodation for applicants and employees with disabilities