Customer Service Specialist – Part-Time

Ferrellgas

. Answer phones, chat, social media, or email in a polite, courteous, and professional manner.

Posted 11/9/2026part-timeRemote • New York • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional customer service and negotiation skills while maintaining accurate account information and resolving customer issues effectively. Proficient in Microsoft Office tools to support data entry and communication tasks.

Highest-signal resume keywords

Customer Service ExperienceNegotiation SkillsOrganizational SkillsWritten And Verbal Communication SkillsData Entry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Issue ResolutionAccount ManagementSoft CollectionsService Order InputBasic Pricing Knowledge

Soft Skills

Polite CommunicationTeam BuildingPositive Rapport DevelopmentDe-Escalation Techniques

Tools & Technologies

Microsoft OfficeExcelWordAccess

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Customer Relationship ManagementPerformance StandardsCustomer Complaint Resolution Policy

About the role

Key responsibilities & impact

Answer phones, chat, social media, or email in a polite, courteous, and professional manner.
Work with customers daily to sustain and improve business relationships.
Ask probing questions to identify customer issues or concerns.
Maintain and update account information accurately.
Use techniques to reach resolutions that satisfy customer requests and reduce additional questions.
Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.
Handle general customer issues, including service order input, emergency scripts, closing uncontrollable loss accounts, contract information, and basic pricing questions.
De-escalate basic customer situations by following the customer complaint resolution policy.
Send statements and invoices; perform soft collections for customers on credit hold or past due; handle some cash and take payments by phone.
Support setup of new customer accounts.
Meet or exceed minimum performance standards outlined in company policy.

Requirements

What you’ll need

High School Diploma or equivalent.
1 or more years of customer service experience.
Exceptional customer service and negotiation skills.
Strong organizational skills with typing and data entry experience.
Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
Proficient in Microsoft Office including Excel, Word, and Access.
Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Benefits

Comp & perks

401(k) with a generous company match
Employee Stock Ownership Plan (ESOP)
Paid Time Off (PTO)
Paid training
Employee discounts, including propane savings