Ferrellgas

Customer Support

• Answer phones, chat, social media, or email in a polite, courteous, and professional manner.
• Work with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Maintain and update account information accurately.
• Use techniques to reach resolutions that satisfy customer requests and reduce additional questions.
• Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.
• Handle general customer issues, including service order input, emergency scripts, closing uncontrollable loss accounts, contract information, and basic pricing questions.
• De-escalate basic customer situations by following the customer complaint resolution policy.
• Send statements and invoices; perform soft collections for customers on credit hold or past due; handle some cash and take payments by phone.
• Support setup of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

Explore Customer Service Specialist – Part-Time at Ferrellgas. Review requirements and application details.

Open roles

Customer Service Specialist – Part-Time