Director of Internal Operations

Fessler & Bowman

. Develop, standardize, and continuously improve companywide processes, SOPs, workflows, and operating standards .

Posted 9/18/2026full-timeHolly • Michigan • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in process improvement, operational excellence, and construction management, with a strong focus on leading cross-functional initiatives and optimizing business technology. Capable of establishing metrics for performance and driving adoption of systems through effective communication and change management.

Highest-signal resume keywords

Process ImprovementConstruction ManagementCross-Functional LeadershipLean MethodologyChange Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Process DevelopmentSOP StandardizationWorkflow OptimizationBusiness Technology EvaluationPerformance MeasurementProject ManagementOperational ExcellenceContinuous ImprovementConstruction OperationsOrganizational Transformation

Soft Skills

Executive CommunicationFacilitationProblem-SolvingInfluencing SkillsResults-Oriented

Tools & Technologies

ProcoreB2WBusiness SystemsConstruction Management Systems

Industry Keywords

Construction OperationsProject-Based OrganizationField OperationsEstimatingPreconstruction

About the role

Key responsibilities & impact

Develop, standardize, and continuously improve companywide processes, SOPs, workflows, and operating standards
Identify process gaps, inefficiencies, and improvement opportunities across departments and regions
Lead cross-functional process improvement initiatives from assessment through implementation, adoption, and measurement
Establish ownership, handoffs, controls, and performance measures for critical business processes
Evaluate and optimize business and construction technology, including Procore and B2W
Evaluate new systems, integrations, automation opportunities, and emerging technology
Drive adoption of company processes and systems through communication, training, change management, and engagement with field and office teams
Develop and manage a prioritized portfolio of continuous improvement initiatives
Establish metrics and reporting for process performance, technology adoption, efficiency, and sustained improvement
Build and develop the Internal Operations team
Communicate recommendations, risks, progress, and results to the COO, Executive Team, and organizational leaders
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree in Construction Management, Engineering, Operations, Business, Information Systems, or a related field preferred; equivalent relevant experience will be considered
10+ years of progressive experience in construction operations, operational excellence, process improvement, business systems, or organizational transformation
Experience within construction, self-perform specialty contracting, or another complex, project-based and field-oriented organization strongly preferred
Demonstrated experience leading enterprise or cross-functional process improvement and organizational change
Strong understanding of construction operations, including Project Management, Field Operations, Estimating/Preconstruction, and the project lifecycle
Experience evaluating, implementing, and improving business technology and construction management systems
Ability to influence and lead across departments and levels of the organization without relying solely on direct authority
Strong executive communication, facilitation, problem-solving, and change-management skills
Experience with Lean, Six Sigma, or other continuous improvement methodologies preferred
Creative and results-oriented, with the ability to translate complex business challenges into practical, scalable solutions
Travel is required, including travel to regional offices and job sites
Ability to work in office and field settings, including high/low temperatures, areas close to traffic, loud and frequent noises, confined spaces, heights, and indoor/outdoor settings
Successful completion of a pre-employment background check and drug test

Benefits

Comp & perks

Equal Opportunity Employer
In-person meeting as part of the recruitment process
Pre-employment background check and drug test