Fessler & Bowman

Operations

• Develop, standardize, and continuously improve companywide processes, SOPs, workflows, and operating standards
• Identify process gaps, inefficiencies, and improvement opportunities across departments and regions
• Lead cross-functional process improvement initiatives from assessment through implementation, adoption, and measurement
• Establish ownership, handoffs, controls, and performance measures for critical business processes
• Evaluate and optimize business and construction technology, including Procore and B2W
• Evaluate new systems, integrations, automation opportunities, and emerging technology
• Drive adoption of company processes and systems through communication, training, change management, and engagement with field and office teams
• Develop and manage a prioritized portfolio of continuous improvement initiatives
• Establish metrics and reporting for process performance, technology adoption, efficiency, and sustained improvement
• Build and develop the Internal Operations team
• Communicate recommendations, risks, progress, and results to the COO, Executive Team, and organizational leaders
• Perform other duties as assigned

Director of Internal Operations