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Fetch 📦

Manager, Partner Experience & Onboarding

Fetch 📦

. Own the end-to-end sourcing strategy for Delivery Partners and Trash Service Partners .

Posted 9/24/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $90,000 - $110,000 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in partner sourcing, recruitment, onboarding, and retention strategies while optimizing workflows and analyzing funnel metrics to enhance partner experiences. Proven ability to lead and develop teams, ensuring effective communication and problem-solving across operations.

Highest-signal resume keywords
Partner Sourcing StrategyFunnel Metrics AnalysisRecruitment Spend ManagementOnboarding OptimizationTeam Leadership and Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Recruitment StrategyFunnel Health MetricsRoot-Cause AnalysisApplication Volume AnalysisConversion Rate OptimizationCost Per Applicant ManagementCost Per Activation ManagementTime To First Block AnalysisTechnical Workflow OptimizationScreening Process Improvement
Soft Skills
Critical ThinkingCoachingCommunicationProblem-SolvingCollaboration
Industry Keywords
Delivery PartnersTrash Service PartnersRecruitment ChannelsMarket-Specific AllocationNetwork Fill RatesCoverage RisksMulti-Channel CommunicationsService Partner ExperienceFeedback LoopsRetention Strategy

About the role

Key responsibilities & impact
  • Own the end-to-end sourcing strategy for Delivery Partners and Trash Service Partners
  • Determine recruitment channels, recruitment spending, and market-specific allocation
  • Own funnel health metrics and improve conversion, cost, and activation outcomes
  • Own sustained network fill rates and address coverage risks with Operations leadership
  • Optimize onboarding and recruitment workflows and lead multi-channel communications
  • Improve the full service partner experience from application through ongoing work
  • Partner with Operations leadership to identify fill-related root causes and develop recovery plans
  • Create feedback loops to evaluate and improve the Delivery Partner experience and report findings to leadership
  • Conduct root-cause analysis and build durable fixes when conversion, fill, or retention declines
  • Lead, coach, and develop specialists reporting to this role

Requirements

What you’ll need
  • Experience and expertise sufficient to own partner sourcing, recruitment, onboarding, and retention strategy across all markets
  • Ability to manage recruitment spend and localize strategy market by market
  • Ability to own and analyze funnel metrics, including application volume, conversion rate, cost per applicant, cost per activation, and time to first block
  • Ability to optimize technical workflows and screening processes
  • Strong critical-thinking and root-cause-analysis skills
  • Ability to lead, coach, and develop reporting specialists

Benefits

Comp & perks
  • Competitive Compensation
  • Medical, Dental, and Vision coverage for you and your family
  • 401(k)
  • AD&D coverage
  • Short-Term Disability coverage
  • Long-Term Disability coverage
  • Unlimited PTO