Fetch 📦

Recruitment

• Own full-cycle recruiting for Valet Trash positions across multiple markets, including high-volume frontline roles and field leadership positions
• Partner with Area Managers to understand hiring needs, priorities, launch timelines, staffing gaps, and market challenges
• Develop and execute sourcing strategies to maintain candidate pipelines in established and new markets
• Proactively source candidates through job boards, resume databases, outreach, referrals, social channels, and other creative methods
• Review applications, conduct recruiter interviews, assess qualifications, and move qualified candidates through the hiring process
• Maintain timely candidate communication throughout recruiting and onboarding
• Manage multiple requisitions and markets while adjusting priorities based on business needs
• Support new market launches and hiring ramp-ups by developing recruiting plans and pipelines
• Monitor recruiting performance and pipeline health, identifying risks before they become hiring problems
• Partner with Operations to identify barriers related to compensation, schedules, geography, candidate availability, job requirements, or market conditions
• Use recruiting data and market insights to recommend changes to sourcing strategies, advertising, hiring processes, and candidate outreach
• Manage sponsored job advertising and monitor effectiveness and return on recruiting spend
• Coordinate offers, background checks, onboarding, and pre-start communication
• Maintain accurate candidate and requisition activity in the applicant tracking system
• Build relationships with candidates, hiring managers, Area Managers, and cross-functional partners
• Improve the Valet Trash recruiting process, candidate experience, and hiring-manager experience

Senior Recruiter, Valet Trash

Customer Success Manager

• Assist 1099 service partners with onboarding and account management
• Monitor service dashboards and proactively reach out for real-time support
• Respond to delivery partner inquiries on Gladly via phone, e-mail, and text
• Cross-reference internal data to make decisions on 1099 account status
• Relay operational issues with local warehouse teams and operations managers
• Troubleshoot technical problems and deliver clear outcomes and solutions
• Prioritize tasks in a fast-paced and high-pressure environment
• Identify patterns in customer communications to create actionable feedback and enhance company processes
• Communicate with a professional and friendly tone
• Create an amazing customer experience
• Report to a Partner Success Lead and work closely with leadership to support service partners

Partner Success Associate

Account Manager

• Own the end-to-end sourcing strategy for Delivery Partners and Trash Service Partners
• Determine recruitment channels, recruitment spending, and market-specific allocation
• Own funnel health metrics and improve conversion, cost, and activation outcomes
• Own sustained network fill rates and address coverage risks with Operations leadership
• Optimize onboarding and recruitment workflows and lead multi-channel communications
• Improve the full service partner experience from application through ongoing work
• Partner with Operations leadership to identify fill-related root causes and develop recovery plans
• Create feedback loops to evaluate and improve the Delivery Partner experience and report findings to leadership
• Conduct root-cause analysis and build durable fixes when conversion, fill, or retention declines
• Lead, coach, and develop specialists reporting to this role

Manager, Partner Experience & Onboarding

Account Executive

• Maintain and expand relationships with national customers
• Ensure customer satisfaction and contribute to revenue growth
• Secure enterprise agreements with assigned client accounts
• Drive regional adoption and demand across national portfolios
• Grow existing national account relationships and identify expansion opportunities
• Collaborate with sales leadership to expand partnerships horizontally and vertically
• Troubleshoot customer issues and coordinate swift solutions with appropriate internal departments
• Collaborate with marketing, operations, and customer success teams
• Provide account status updates, including challenges, opportunities, and risks, to sales leadership
• Conduct regular client check-ins and provide service updates
• Develop proposals, presentations, and product/service demonstrations for existing clients
• Communicate the value of offered services
• Monitor industry trends, competitors, and market conditions

National Account Executive

• Maintain and expand relationships with national customers
• Ensure customer satisfaction and contribute to revenue growth
• Secure enterprise agreements with assigned client accounts
• Drive regional adoption and demand across national portfolios
• Farm existing national account relationships and identify new expansion opportunities
• Collaborate with sales leadership to expand existing partnerships horizontally and vertically
• Troubleshoot customer issues and liaise with appropriate internal departments
• Coordinate with marketing, operations, and customer success teams
• Provide regular account-status updates to sales leadership, including challenges, opportunities, and risks
• Conduct regular client check-ins and provide service updates
• Develop proposals, presentations, and product/service demonstrations
• Monitor industry trends, competitors, and market conditions

Product Operations

• Own end-to-end product development for core operational and service partner workflows supporting Fetch’s service offerings
• Act as the primary product partner to Central Operations and Service Partner Operations leadership
• Develop subject matter expertise for internal operators and service partners through research, data analysis, and hands-on discovery
• Identify high-leverage opportunities and success criteria supporting strategic product roadmaps
• Lead product discovery and delivery from ideation through discovery, development, and launch
• Drive measurable business outcomes and projects
• Partner with Engineering, Design, Data, and Operations to deliver technically sound, user-centered, and operationally efficient solutions
• Use data to inform prioritization, evaluate tradeoffs, and assess impact through experimentation and post-launch analysis
• Continuously improve operational tooling and workflows as Fetch scales new service verticals and enters new markets

Senior Recruiter, Valet Trash

Partner Success Associate

Manager, Partner Experience & Onboarding

National Account Executive

National Account Executive

Senior Product Manager – Operations