Onboarding Manager

Fetch 📦

. Own onboarding for newly contracted properties, regional rollouts, and portfolio acquisitions from sales handoff through the first 90 days after launch .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client onboarding and implementation within B2B SaaS environments, focusing on software integrations, data migrations, and stakeholder engagement. Proficient in developing playbooks, SOPs, and training materials to ensure successful rollouts and adoption.

Highest-signal resume keywords

Client OnboardingSoftware Integration CoordinationData Migration ManagementSalesforce ProficiencyMultifamily Real Estate Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation PlanningData MigrationWorkflow AutomationSOP DevelopmentProject Management

Soft Skills

Clear CommunicationProblem SolvingRelationship BuildingAdaptability

Tools & Technologies

SalesforceYardiRealPageEntrataResManAppFolioGongKustomer

Industry Keywords

B2B SaaSProperty Management SystemsClient SuccessNOI MetricsOccupancy Metrics

About the role

Key responsibilities & impact

Own onboarding for newly contracted properties, regional rollouts, and portfolio acquisitions from sales handoff through the first 90 days after launch
Build implementation plans, milestone schedules, and kickoff meetings with regional VPs, Asset Managers, and onsite Community Managers
Coordinate technical setup, data migration, and integrations with Yardi, RealPage, Entrata, ResMan, and AppFolio
Ensure community profiles and property access credentials are accurately set up before go-live
Lead virtual and onsite training for Regional Managers, Property Managers, Leasing Consultants, and Maintenance teams
Serve as primary contact and escalation point during the 90-day onboarding window; diagnose and resolve implementation issues
Build relationships with property operations and asset management stakeholders by connecting the platform to NOI, occupancy, and resident retention metrics
Run implementation reviews and post-launch health checks to drive adoption and identify churn risk
Track SLA compliance, setup turnaround, CSAT, and early adoption, acting on warning signs
Run sales-to-onboarding handoffs and align Field Operations, Logistics, and Support on property readiness
Bring client feedback, feature requests, and bug escalations to Product and Engineering
Maintain accurate Salesforce and project-tool data for portfolio reporting
Develop SOPs, playbooks, launch checklists, client-facing onboarding materials, and training guides
Lead workflow automation projects in Salesforce, project management tools, and ticketing systems with Revenue Operations
Serve as onboarding subject matter expert and share best practices with Client Success

Requirements

What you’ll need

3–5 years in client onboarding or implementation at a B2B SaaS or tech-enabled services company
Track record of leading enterprise or multi-location rollouts from handoff to adoption, including building playbooks and SOPs
Experience coordinating software integrations or data migrations with clients and technical teams
Ability to manage dozens of rollouts simultaneously while maintaining quality and using data to identify and resolve problems
Clear communication skills, including presenting to executives and explaining complex workflows to non-technical staff
Comfort with ambiguity and changing tools
Hands-on experience with CRM, project management, and support platforms such as Salesforce, Gong, and Kustomer
Multifamily real estate experience, property management systems, Salesforce Flow or custom intake forms, and a bachelor’s degree are preferred, not required

Benefits

Comp & perks

Competitive base salary plus performance bonus potential
Flexible work schedule with eligibility to work remotely
Comprehensive benefits including medical, dental, and vision insurance coverage
401(k) retirement plan
Unlimited vacation