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Fetch 📦

Partner Success Associate

Fetch 📦

. Assist 1099 service partners with onboarding and account management .

Posted 9/24/2026full-timeUnited StatesJuniorMid-Level💰 $19 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and critical thinking skills to effectively manage 1099 service partner onboarding and account management. Proficient in utilizing web-based user support applications and smartphone applications to enhance customer experience and operational efficiency.

Highest-signal resume keywords
Customer Experience ManagementAnalytical SkillsCritical ThinkingTechnical TroubleshootingBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Web-Based User Support ApplicationsSmartphone ApplicationsData AnalysisAccount Management
Soft Skills
EmpathyPatienceInitiativeTime ManagementCommunication
Tools & Technologies
Gladly
Industry Keywords
1099 Service PartnersOnboardingOperational IssuesCustomer Communications

Tech Stack

Tools & technologies
AndroidiOS

About the role

Key responsibilities & impact
  • Assist 1099 service partners with onboarding and account management
  • Monitor service dashboards and proactively reach out for real-time support
  • Respond to delivery partner inquiries on Gladly via phone, e-mail, and text
  • Cross-reference internal data to make decisions on 1099 account status
  • Relay operational issues with local warehouse teams and operations managers
  • Troubleshoot technical problems and deliver clear outcomes and solutions
  • Prioritize tasks in a fast-paced and high-pressure environment
  • Identify patterns in customer communications to create actionable feedback and enhance company processes
  • Communicate with a professional and friendly tone
  • Create an amazing customer experience
  • Report to a Partner Success Lead and work closely with leadership to support service partners

Requirements

What you’ll need
  • Strong work ethic
  • Demonstrate empathy, patience, and the ability to take initiative on doing the right thing for the service partner
  • Strong critical thinking skills to resolve potentially difficult situations
  • Strong analytical, listening, writing, and oral skills in English
  • Ability to learn web-based user support applications quickly
  • Dependable and punctual with time management skills
  • Flexible schedule and willingness to work weekends
  • High level of comfort and familiarity with smartphone applications (iOS and Android)
  • Undergraduate or equivalent degree preferred
  • Spanish/Bilingual is a plus

Benefits

Comp & perks
  • Competitive pay
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • 401(k) options
  • Accidental death and dismemberment (AD&D) coverage
  • Short-term disability coverage
  • Long-term disability coverage
  • Paid time off (PTO)
  • Growth opportunities within the team