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Fetch 📦

QA Analyst

Fetch 📦

. Administer quality assurance for Fetch’s support organization as part of the Learning and Development team .

Posted 11/5/2026full-timeTexas • United StatesMid-LevelSenior💰 $23 - $27 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality assurance processes, including grading support conversations and analyzing data to identify trends. Proficient in delivering feedback and conducting training to enhance agent performance across Claims, Customer Support, and Partner Success.

Highest-signal resume keywords
Quality Assurance AdministrationGrading Support ConversationsData Analysis and Trend IdentificationTraining and Process ImplementationRoot-Cause Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Quality Assurance SoftwareGrading StandardsQA ScorecardsData AnalysisCalibration Participation
Soft Skills
Critical ThinkingFeedback DeliveryCollaboration
Industry Keywords
ClaimsCustomer SupportPartner SuccessLearning and Development

About the role

Key responsibilities & impact
  • Administer quality assurance for Fetch’s support organization as part of the Learning and Development team
  • Grade support conversations at scale across Claims, Customer Support, and Partner Success
  • Analyze grading data to identify whether issues originate with agents or processes
  • Partner with Learning and Development to implement training and process changes
  • Deliver feedback to agents or supervisors
  • Help conduct live onboarding and ongoing agent training
  • Maintain QA scorecards and scoring standards
  • Participate in calibration to ensure consistent and fair grading
  • Report QA results regularly and track agent and team trends over time
  • Identify root causes of quality issues and propose appropriate fixes

Requirements

What you’ll need
  • Experience or ability to grade support conversations at scale using QA software
  • Ability to apply consistent quality standards across Claims, Customer Support, and Partner Success teams
  • Ability to analyze grading data and identify trends and behaviors
  • Ability to partner with Learning and Development on training and process changes
  • Ability to deliver feedback to agents and supervisors
  • Ability to help conduct live agent training
  • Ability to maintain QA scorecards and scoring standards
  • Ability to participate in calibration
  • Ability to report QA results and track agent and team trends
  • Strong critical-thinking and root-cause analysis skills

Benefits

Comp & perks
  • Competitive Compensation
  • Medical, Dental, and Vision coverage for you and your family
  • 401(k)
  • AD&D coverage
  • Short-Term Disability coverage
  • Long-Term Disability coverage
  • Unlimited PTO
  • Work That Makes an Impact – Help shape the future of our operations, teams, and growth