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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and user support, with strong skills in communication, problem-solving, and task management. Proficient in using Zendesk and fluent in Dutch and Spanish or English, ensuring effective customer engagement and resolution.
Highest-signal resume keywords
Customer Service ExperienceZendesk ProficiencyFluent DutchFluent Spanish or EnglishAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User SupportIncident ResolutionTask ManagementCommunication ProceduresCustomer Interaction Records
Soft Skills
Interpersonal SkillsSolution-OrientedReliableFlexibleOrganized
Tools & Technologies
Zendesk
Industry Keywords
Customer ServiceOperations DepartmentCommunication GuidelinesCustomer ComplaintsBrazil Residency
About the role
Key responsibilities & impact- Provide customer service by phone, email, or social media to resolve daily incidents
- Manage incoming calls and chats efficiently to ensure high-quality communication with clients
- Provide accurate, valid, and complete information using appropriate methods and tools
- Handle customer complaints, provide solutions and alternatives within time limits, follow up on resolutions, maintain customer interaction records, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Engage customers proactively
- Perform parallel work for the Operations Department when incident resolutions are not constant
- Work 12:00–21:00, five days per week, with a one-hour break
Requirements
What you’ll need- Previous experience in User Support or Customer Service positions is highly valuable
- Previous experience using Zendesk is preferred
- High Dutch level (oral & written) and fluent in Spanish or English
- Skilled at planning, organizing, prioritizing and executing simultaneous tasks
- Good communication and interpersonal skills
- Solution-oriented and reliable
- Excellent attention to detail and time-management skills
- Flexible and able to adapt quickly to change
- Decisive and organized
- Candidates must reside in Brazil
Benefits
Comp & perks- Home office (100% remote position)
- Great work environment with a young, international team of talented people to work with
- 40% discount on all Fever events and experiences
- Health, Dental and Life Insurance
- Gympass Membership
- Meal allowance
- Transport allowance
- Spanish Lessons