Fever

AI Engineer

• Drive Fever's company-wide AI transformation.
• Partner with internal business leaders across Operations, Creative, and Support to audit manual processes.
• Translate operational bottlenecks into clear AI product features.
• Design, code, and deploy AI systems including LLM applications, agentic workflows, RAG, and custom chatbots.
• Build and lead a small, agile team of AI engineers.
• Contribute to the codebase and set high standards for code craftsmanship.
• Take internal tools from discovery and rapid prototyping through production-grade deployment.
• Ensure internal tools are intuitive for non-technical teams to adopt.

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Lead AI Engineer

Customer Support

• Provide customer service by phone, email, or social media to resolve daily incidents
• Manage incoming calls and chats efficiently while maintaining high-quality client communication
• Provide accurate, valid, and complete information using the appropriate methods and tools
• Handle customer complaints and provide solutions or alternatives within time limits
• Follow up to ensure issue resolution
• Maintain customer interaction records, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Engage customers proactively
• Perform parallel work for the Operations Department when incident resolution volume is low
• Work 11:00–20:00, five days per week, with a one-hour break

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