Customer Service Agent, German

Fever

. Provide customer service by email, phone, or social media to solve incidents.

Posted 11/5/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and user support, with strong skills in communication and problem-solving. Proficient in managing customer interactions and utilizing tools like Zendesk to ensure effective issue resolution.

Highest-signal resume keywords

Customer Service ExperienceZendesk ProficiencyHigh German LevelFluent in English, Spanish or PortugueseAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Good Communication SkillsInterpersonal SkillsSolution-OrientedTime-Management SkillsOrganizational Skills

Tools & Technologies

Zendesk

Industry Keywords

User SupportCustomer ServiceIncident ResolutionCustomer InteractionsBrazil Residency

About the role

Key responsibilities & impact

Provide customer service by email, phone, or social media to solve incidents.
Manage incoming calls, chats, and customer service inquiries.
Provide accurate, valid, and complete information using appropriate methods and tools.
Handle customer complaints and provide solutions or alternatives within time limits.
Follow up to ensure issue resolution.
Maintain records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Engage customers proactively.
Perform parallel work for the Operations Department as incident resolutions are not constant.

Requirements

What you’ll need

Previous experience in User Support or Customer Service positions are highly valuable.
Previous experience using Zendesk is preferred.
High German level (oral & written) and fluent in English, Spanish or Portuguese.
Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
Good communication and interpersonal skills.
Solution-oriented and reliable professional.
Excellent attention to detail and time-management skills.
Flexibility and ability to adapt quickly to change.
Decisive and organized.
Candidates must reside in Brazil.

Benefits

Comp & perks

Home office
Great work environment with a young, international team of talented people to work with!
Possibility to receive in advance part of your salary by Payflow
40% discount on all Fever events and experiences
Health Insurance
Gympass Membership