Customer Service Agent, Italian

Fever

. Provide customer service by phone, email, or social media to resolve daily incidents .

Posted 10/21/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and user support, with strong communication skills in Italian and either Spanish or English. Proficient in using Zendesk for managing customer interactions and resolving issues efficiently.

Highest-signal resume keywords

Customer Service ExperienceZendesk ProficiencyHigh Italian LevelFluent in Spanish or EnglishDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Good Communication SkillsInterpersonal SkillsSolution-OrientedTime-Management SkillsOrganizational Skills

Industry Keywords

User SupportCustomer Interaction RecordsIncident ResolutionClient CommunicationFlexible Adaptability

About the role

Key responsibilities & impact

Provide customer service by phone, email, or social media to resolve daily incidents
Manage incoming calls and chats efficiently while maintaining high-quality client communication
Provide accurate, valid, and complete information using the appropriate methods and tools
Handle customer complaints and provide solutions or alternatives within time limits
Follow up to ensure issue resolution
Maintain customer interaction records, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Engage customers proactively
Perform parallel work for the Operations Department when incident resolution volume is low
Work 11:00–20:00, five days per week, with a one-hour break

Requirements

What you’ll need

Previous experience in User Support or Customer Service positions is highly valuable
Previous experience using Zendesk is preferred
High Italian level (oral & written) and fluent in Spanish or English
Skilled at planning, organizing, prioritizing and executing simultaneous tasks
Good communication and interpersonal skills
Solution-oriented and reliable
Detail-oriented with excellent time-management skills
Flexible and able to adapt quickly to change
Decisive and organized
Candidates must reside in Brazil

Benefits

Comp & perks

Home office (100% remote position)
Great work environment with a young, international team of talented people to work with
40% discount on all Fever events and experiences
Health, Dental and Life Insurance
Gympass Membership
Meal allowance
Transport allowance
Spanish Lessons