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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and user support, with strong communication skills in Korean and either Spanish or English. Proficient in using Zendesk for managing customer interactions and resolving issues efficiently.
Highest-signal resume keywords
Customer Service ExperienceZendesk ProficiencyHigh Korean LevelFluent in Spanish or EnglishDetail-Oriented
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Good Communication SkillsInterpersonal SkillsSolution-OrientedTime-Management SkillsOrganizational Skills
Industry Keywords
User SupportCustomer ServiceIncident ResolutionClient CommunicationRecord Keeping
About the role
Key responsibilities & impact- Provide customer service by phone, e-mail, or social media to solve daily incidents.
- Manage incoming calls and chats efficiently to ensure high-quality client communication.
- Provide accurate, valid, and complete information using the appropriate methods and tools.
- Handle customer complaints and provide solutions or alternatives within required time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Engage customers proactively.
- Perform parallel work for the Department of Operations when incident resolutions are not constant.
- Work from 5:00 am to 14:00 pm with a 1-hour break, 5 days per week.
Requirements
What you’ll need- Previous experience in User Support or Customer Service positions are highly valuable.
- Previous experience using Zendesk is preferred.
- High Korean level (oral & written) and fluent in Spanish or English
- Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
- Good communication and interpersonal skills.
- Solution-oriented and reliable professional.
- Detail-oriented with excellent time-management skills.
- Flexible and able to adapt quickly to change.
- Decisive and organized.
- Candidates must reside in Brazil
Benefits
Comp & perks- Home office (100% remote position)
- Great work environment with a young, international team of talented people to work with!
- 40% discount on all Fever events and experiences
- Health, Dental and Life Insurance
- Gympass Membership
- Meal allowance
- Transport allowance
- Spanish Lessons