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About the role
Key responsibilities & impact- Collaborate with the Associate Director, SRM Operations, to ensure team needs and requirements are met
- Process consultant agreements and manage associated invoices
- Provide administrative support to SRM leadership, including meeting and conference room planning, scheduling, limited travel support, and expense preparation or processing
- Maintain operational trackers, timelines, and follow-ups
- Compile, format, and quality-check information, metrics, and data for reports, presentations, dashboards, and leadership updates
- Maintain SharePoint channels, shared folders, templates, team records, onboarding materials, and version-controlled documents
- Maintain team distribution lists, Teams/SharePoint channels, calendars, announcements, and routine communications tools
- Own the SRM onboarding process for new employees
- Fulfill administrative and special project duties as assigned
- Provide administrative surge support for SRM as time allows
- Work under the supervision of an Associate Director, with increasing independent responsibility
Requirements
What you’ll need- Associates Degree or International Equivalent in Business Administration or Related Field
- 3+ years of relevant experience supporting team operations
- Experience in a matrixed environment a plus
- Bachelor’s Degree preferred
- Ability to manage competing requests, clarify priorities, anticipate bottlenecks, and follow through accurately in a fast-paced, matrixed environment
- Ability to provide answers to requests for general information
- Ability to record and document information accurately
- Ability to handle sensitive information with discretion, sound judgment, and attention to confidentiality
- Ability to recognize, define, and resolve non-standard problems using operating procedures, practices, and established precedents
- Ability to resolve recurring issues and problems as well as some unique situations
- Ability to anticipate problems and develop recommendations for management resolution
- Must share FHI 360’s safeguarding commitment and sign the code of conduct
- Subject to reference, criminal record, terrorism finance, and misconduct disclosure screening checks
Benefits
Comp & perks- 7% of monthly base pay contributed to a money purchase pension plan account
- 18 days of paid vacation per year for full-time US-based staff
- 12 sick days per year for full-time US-based staff
- 11 holidays per year for full-time US-based staff
- Competitive benefits package
- Professional development
- Policies and programs supporting a healthy work/life balance
