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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating travel and expense processes, including compliance with U.S. government regulations and proficiency in travel management systems. Strong organizational and communication skills are essential for supporting travelers and resolving issues effectively.
Highest-signal resume keywords
Travel CoordinationExpense ReimbursementU.S. Government RegulationsConcur and Deltek Costpoint/TESSMicrosoft Applications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Travel ManagementExpense ProcessingVendor OnboardingJournal EntriesReconciliationPolicy ComplianceTraining DevelopmentDocumentation ValidationUser Acceptance TestingWorkflow Improvements
Soft Skills
Strong Communication SkillsOrganizational SkillsProblem-Solving SkillsAttention to DetailCustomer Service Orientation
Tools & Technologies
ConcurDeltek Costpoint/TESSSabreMicrosoft SharePointPower BI
Industry Keywords
Non-Governmental OrganizationTravel and Expense PoliciesFinancial ReviewsAudit SupportCorporate Travel
About the role
Key responsibilities & impact- Coordinate the full Travel & Expense lifecycle for FHI 360 employees and supported travelers
- Coordinate travel authorizations, travel advances, vendor setup, passport and visa support, and domestic and international travel arrangements
- Work with designated Travel Management Companies, approved online reservation systems, and vendors to arrange airfare, accommodations, ground transportation, and related services
- Confirm traveler readiness and communicate booking details, documentation requirements, deadlines, and relevant travel information
- Review expense submissions and supporting documentation for policy, project, funder, cost, approval, and record-retention compliance
- Process expense reports, reimbursement requests, vendor invoices, payment requests, and related forms
- Reconcile corporate credit card accounts and resolve outstanding or disputed transactions
- Prepare journal entries, account reallocations, corrections, and general ledger adjustments
- Complete expense file closeout and resolve advances and outstanding transactions
- Provide documentation and transaction details for audits, financial reviews, reconciliations, and management inquiries
- Support vendor onboarding, maintenance, documentation validation, invoice and payment coordination, and vendor issue resolution
- Serve as a primary resource for employees, clients, supported travelers, and partners on travel and expense policies, procedures, systems, and support resources
- Investigate service, booking, documentation, transaction, access, process, and system issues and coordinate their resolution
- Develop and deliver user guidance, demonstrations, and training
- Support TESS and related platform upgrades, enhancements, integrations, releases, requirements validation, user acceptance testing, deployment readiness, and post-go-live stabilization
- Support travel program, project, policy, procedure, control, and workflow improvements
- Maintain travel and expense records, documentation, training materials, and user-support resources
- Report to a manager or director and perform other assigned duties
Requirements
What you’ll need- Associate’s degree or its international equivalent in a related field
- Typically requires at least five years of relevant experience in travel coordination, expense reimbursement, and administrative support
- Experience planning domestic and international corporate travel is required
- Experience with U.S. government (USG) regulations is required
- Experience in a nongovernmental organization (NGO) is preferred
- Experience troubleshooting travel and expense systems and resolving related customer service issues is required; examples include Concur and Deltek Costpoint/TESS
- Experience training and supporting travel and expense system users is required
- Proficiency in travel and expense systems such as Sabre, Concur, and Deltek Costpoint/TESS
- Proficiency in Microsoft applications, including SharePoint, Power BI, and related automation applications
- Ability to read, write, and speak fluently in English
- Additional language proficiency as required by the position’s location and responsibilities
- Strong oral, written, and interpersonal communication skills
- Strong organizational skills and attention to detail
- Sound judgment, decision-making, and problem-solving skills
- Ability to work independently and collaboratively in a fast-paced, customer-focused environment
- Ability to sit and stand for extended periods of time
- Ability to lift 5–25 lbs.
- Travel is required less than 10%
- All offers of employment subject to reference, criminal record, and terrorism finance screening checks
- Personnel must sign FHI 360’s code of conduct
Benefits
Comp & perks- FHI 360 contributes 7% of monthly base pay to a money purchase pension plan account
- 18 days of paid vacation per year for US-based full-time staff
- 12 sick days per year for US-based full-time staff
- 11 holidays per year for US-based full-time staff
- Competitive benefits package
- Professional development
- Policies and programs supporting a healthy work/life balance