Customer Communications Specialist

Fibrus

. Deliver impactful marketing communications across multiple channels .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and managing impactful marketing communications across multiple channels, ensuring brand compliance and effective customer engagement. Proficient in utilizing customer communication management tools to enhance customer experience and drive campaign performance.

Highest-signal resume keywords

Customer Marketing CommunicationsBrand ComplianceCRM SystemsCampaign Performance MeasurementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Email MarketingSMS MarketingWhatsApp MarketingContent DevelopmentCampaign Performance Analysis

Soft Skills

Excellent CommunicationNegotiation SkillsInterpersonal SkillsCreativityResults-Focused

Tools & Technologies

CRMBrevoHubSpotMS Office

Industry Keywords

Brand PartnershipsIntegrated CampaignsCustomer ExperienceRegulatory ComplianceChange Management

About the role

Key responsibilities & impact

Deliver impactful marketing communications across multiple channels
Develop and manage brand and commercial partnerships
Support integrated campaigns that drive awareness, engagement, and growth
Manage the Fibrus Broadband customer communications plan across the business
Establish a communications change process with logging, tracking, version control, and correct implementation
Work with customer service, installations, compliance, and marketing teams to develop communications supporting key business metrics
Ensure communications are brand-, tone-of-voice-, and regulatorily compliant
Develop email, WhatsApp, and SMS marketing communications, including offers, competitions, loyalty schemes, and new product launches
Identify gaps in the customer communications journey to improve customer experience and reduce contacts

Requirements

What you’ll need

Experience developing customer marketing communications across email, SMS, WhatsApp, and social channels
Experience using customer communication management tools such as CRM, Brevo, and HubSpot
Experience measuring customer campaign performance and using insights to inform future communications development
Ability to develop communications within a brand look and feel
Ability to apply a consistent brand tone of voice across produced content
Ability to work effectively with multiple teams across a large business and influence change
Excellent communication, negotiation, and interpersonal skills
Highly creative and results-focused
Comfortable managing multiple projects simultaneously
Proficient in MS Office and CRM systems

Benefits

Comp & perks

Competitive base salaries
Bonus/commission schemes
Enhanced company benefits
Mental health workshops
Professional development support
Private healthcare
Flexible working
Supportive and inclusive work environment