Fibrus

Communications

• Deliver impactful marketing communications across multiple channels
• Develop and manage brand and commercial partnerships
• Support integrated campaigns that drive awareness, engagement, and growth
• Manage the Fibrus Broadband customer communications plan across the business
• Establish a communications change process with logging, tracking, version control, and correct implementation
• Work with customer service, installations, compliance, and marketing teams to develop communications supporting key business metrics
• Ensure communications are brand-, tone-of-voice-, and regulatorily compliant
• Develop email, WhatsApp, and SMS marketing communications, including offers, competitions, loyalty schemes, and new product launches
• Identify gaps in the customer communications journey to improve customer experience and reduce contacts

Customer Communications Specialist