Strategic Program Manager

Fictiv

. Act as the primary customer advocate and build relationships that drive long-term loyalty .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $123,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Project Management and Customer Advocacy within Engineering and Manufacturing environments, focusing on New Product Development and process optimization to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

Project ManagementNew Product DevelopmentRisk ManagementCustomer AdvocacyQuality Management System

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mechanical EngineeringManufacturing EngineeringIndustrial EngineeringCNC Machining3D PrintingInjection MoldingSheet Metal FabricationDie CastingAssemblyProgram Management

Soft Skills

Communication SkillsCustomer-Facing ExperienceTime ManagementBusiness AcumenProcess Optimization

Tools & Technologies

Program Management ToolsTracking SoftwareCommunication Software

Industry Keywords

New Product IntroductionHigh-Volume ManufacturingOperational EfficiencyCustomer SatisfactionCross-Functional Teams

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Act as the primary customer advocate and build relationships that drive long-term loyalty
Collaborate with pre- and post-sale teams to ensure on-time delivery and proactively manage risks and changes
Use engineering and manufacturing expertise to identify risks, develop mitigation plans, and manage changes
Serve as the program Subject Matter Expert for internal teams and customers
Monitor and report program milestones and adjust timelines and deliverables
Identify process improvements to enhance operational efficiency and customer satisfaction
Facilitate status meetings with customers and internal teams, communicating requirements, timelines, and quality standards
Maintain and contribute to the Quality Management System (QMS)

Requirements

What you’ll need

Bachelor’s degree in Mechanical, Manufacturing, or Industrial Engineering
5+ years of experience managing projects/programs in fast-paced engineering or manufacturing environments
Hands-on experience with New Product Development (NPD), New Product Introduction (NPI), and high-volume manufacturing facilities
Expertise in one or more manufacturing processes, such as CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, or Assembly
Customer-facing experience leading complex, consultative technical sales engagements
Strong program management, risk management, and time management skills
Proficiency in standard program management tools and software used for tracking, communication, and reporting across distributed teams
Strong business acumen and a customer-first mindset
Focus on process optimization, service enhancement, and driving customer success
Outstanding verbal and written communication skills with experience working across multicultural, cross-functional teams

Benefits

Comp & perks

Competitive medical, dental, and vision insurance
401K plan
Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness
Parental leave programs
Paid volunteer days
Onboarding setup, including standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need