Construction Success Manager

Fieldwire by Hilti

. Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform .

Posted 11/4/2026full-timeManchester • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Fieldwire platform configuration and client relationship management within the construction industry. Capable of delivering effective training and troubleshooting technical issues while understanding construction processes and stakeholder interactions.

Highest-signal resume keywords

Fieldwire Product ExpertiseConstruction Process UnderstandingClient Relationship ManagementPresentation SkillsTechnical Issue Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Communication SkillsSelf-MotivatedHighly OrganizedStrong Time ManagementDiplomacy

Tools & Technologies

Fieldwire

Industry Keywords

Construction ExperienceField ManagementOffice ManagementCustomer FeedbackTraining and Demonstrations

About the role

Key responsibilities & impact

Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform
Understand client construction needs and current tech stack to integrate Fieldwire into day-to-day workflows
Manage a portfolio of new and existing customers to improve Fieldwire usage and processes
Build and maintain long-lasting relationships with Fieldwire clients
Conduct web-based and in-person training and demonstrations for clients
Assist the product team in identifying issues and communicating customer feedback for product improvements
Troubleshoot product questions and resolve technical issues

Requirements

What you’ll need

3+ years of professional construction experience, preferably with a combination of field and office management roles
Excellent presentation and communication skills
Self-motivated and highly organized, with strong time management skills
Diplomacy and patience when working through customer issues
Comfortable communicating with anyone, from tradesmen to senior-level managers
A basic understanding of construction process from design to completion
An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget
Ability to creatively brainstorm unique solutions to client issues relevant to their needs
Desire to learn in a dynamic startup environment