SMB Construction Success Manager

Fieldwire by Hilti

. Develop and consult on client construction processes .

Posted 10/15/2026full-timeRemote • United StatesJunior💰 $75,600 - $98,979 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client construction processes and effective communication, with a strong ability to integrate technology solutions like Fieldwire into workflows. Proven skills in relationship building and problem-solving within the construction industry.

Highest-signal resume keywords

Construction Industry ExperienceFieldwire Platform ExpertisePresentation SkillsCustomer Relationship ManagementTechnical Issue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Construction Process UnderstandingTechnical TroubleshootingWeb-Based TrainingWorkflow IntegrationClient Needs Assessment

Soft Skills

Excellent CommunicationSelf-MotivationOrganizational SkillsDiplomacyPatience

Tools & Technologies

Fieldwire

Industry Keywords

Construction ManagementCustomer OutreachProject SchedulingBudget ManagementClient Solutions

About the role

Key responsibilities & impact

Develop and consult on client construction processes
Become a trusted advisor to customers
Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform
Understand client construction needs and technology stacks to integrate Fieldwire into day-to-day workflows
Develop relationships with small and medium-sized customer accounts through proactive outreach
Conduct web-based training and demonstrations
Identify customer issues and communicate feedback to the product team
Troubleshoot product questions and resolve technical issues

Requirements

What you’ll need

1+ years of professional construction industry experience, preferably with a combination of field and office management roles
Excellent presentation and communication skills
Self-motivated and highly organized, with strong time management skills
Diplomacy and patience when working through customer issues
Comfortable communicating with anyone, from foremen to senior-level managers
Basic understanding of the construction process from design to completion
General understanding of how parties on a construction project interact to drive a successful schedule/budget
Ability to creatively brainstorm unique solutions to client issues
Desire to learn in a dynamic startup environment

Benefits

Comp & perks

Corporate bonus eligibility of up to 30%
Fully remote work within the United States
Equal employment opportunity regardless of protected characteristics