Client Advisor I

Fifth Third Bank

. Proactively manage a portfolio of top revenue-generating Commercial Division clients as treasury management relationship ambassador .

Posted 9/22/2026full-timeDetroit • Michigan • United StatesMid-LevelSenior💰 $54,400 - $111,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in treasury management, client relationship management, and data analytics to enhance client satisfaction and optimize revenue. Proficient in problem resolution, communication, and collaboration across business lines to ensure effective service delivery.

Highest-signal resume keywords

Treasury ManagementClient Relationship ManagementData AnalyticsProblem ResolutionMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Treasury ManagementClient Behavior AnalyticsIncident ResolutionRisk ManagementData Analysis

Soft Skills

Excellent Communication SkillsInterpersonal SkillsOrganizational SkillsProblem SolvingCollaboration

Tools & Technologies

Microsoft OneNoteMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

Commercial BankingClient SatisfactionService Level AgreementsHigh-Risk TransactionsClient Care

About the role

Key responsibilities & impact

Proactively manage a portfolio of top revenue-generating Commercial Division clients as treasury management relationship ambassador
Manage incident resolution, client behavior analytics, escalations, implementation, troubleshooting, assessment and resolution
Use treasury management data analytics to improve retention, optimize revenue and deepen client relationships
Recommend additional treasury management services and assess client viability for those services
Manage critical client communications, strategic outreaches and treasury management relationship reviews
Monitor client satisfaction interviews and provide timely responses within service level agreements
Drive problem resolution and escalate through defined Client Care, Relationship and Operations channels
Complete periodic client document reviews and maintain accurate, up-to-date records
Manage bank and client risk associated with high-risk transactions while adhering to policies and procedures
Collaborate across lines of business and with Sales partners, including supporting RFPs and relationship reviews
Identify and engage implementation resources for treasury management additions, changes and deletions
Participate in new client implementations, kickoff meetings and ongoing project calls
Review implementation documentation and account information for accuracy and completion
Collaborate with business partners to ensure effective service and product implementation

Requirements

What you’ll need

Bachelor's Degree or equivalent work experience
1 to 3 years banking experience preferred, including Commercial Bank experience
1 to 3 years demonstrated client service experience preferred (phone and face to face)
Excellent written and verbal communication skills
Ability to effectively communicate with all levels of the organization
Strong interpersonal and relationship building skills
Ability to filter and analyze information/process to facilitate decision making and enhance client relationship
Ability to cope with complex, uncertain, high-pressure situations and adapt to new and different circumstances
Ability to problem solve and prioritize multiple tasks with strong attention to detail
Ability to collaborate and influence a positive outcome
Strong organizational skills and ability to leverage internal systems for problem resolution
Extensive experience with Microsoft Office products, such as OneNote, Word, Excel, PowerPoint and Outlook
Some travel required

Benefits

Comp & perks

Incentive compensation plan based on company, line of business and/or individual performance
Comprehensive benefits supporting physical, financial, emotional and social well-being