Fifth Third Bank

Compliance

• Lead and mature Product Security governance for internally developed customer-facing software, APIs, SDKs, integrations, and related services
• Define product scope, engagement criteria, review expectations, decision authorities, escalation paths, and evidence standards
• Develop and maintain standards, procedures, playbooks, templates, decision records, risk records, and supporting guidance
• Facilitate risk-based decisions involving security requirements, control applicability, exceptions, compensating controls, and accountability
• Align Product Security practices with enterprise architecture, application security, vulnerability management, risk, compliance, audit, and engineering processes
• Lead a scalable customer assurance model for applicable products and services
• Coordinate security summaries, whitepapers, assessment responses, and supporting evidence
• Partner with Product, Engineering, Risk, Compliance, Legal, Audit, and customer-facing teams on customer, deal, regulatory, and audit needs
• Lead Product Security coordination for applicable SOC 2 and related readiness activities
• Support system scoping, business-requirement validation, readiness evaluations, gap assessments, evidence coordination, and assessment-provider engagement
• Evaluate product security evidence from threat modeling, penetration testing, security scanning, software supply chain practices, secure development, incident management, and remediation
• Develop consolidated views of product security risk, control adoption, coverage, and assurance readiness
• Lead governance forums, readiness reviews, working sessions, and decision meetings
• Identify recurring themes and recommend scalable improvements
• Provide updates and recommendations to technical teams, business stakeholders, and senior leaders
• Contribute to Product Security strategy, planning, prioritization, and roadmap development
• Promote shared accountability for secure and trusted customer-facing products

Product Security Governance Principal

Financial Crime

• Investigate, monitor, analyze, and report cases involving potential threats to the Bank
• Review and analyze system activity and generated alerts in accordance with Financial Crimes Compliance expectations
• Analyze Financial Crimes and Fraud-related triggers associated with risk activity
• Escalate Financial Crimes and Fraud matters requiring supervisory engagement
• Prepare reports and recommend appropriate follow-up
• Provide Financial Crimes-related support and work with the first line of defense
• Support internal and external customers as needed
• Work with business units to understand alerted activity and ensure compliance with applicable laws
• Handle advanced-level alerts and identify and escalate alerts as necessary
• Assist supervisors with special projects, system-related work, special investigations, or due diligence
• Contribute to process improvement
• Incorporate risk management into daily practices
• Provide guidance, training, consulting, and coaching support to employees
• Adhere to Bank Secrecy Act, Anti-Money Laundering, OFAC, Customer Identification Program, and related policies and regulations
• Perform other duties as required

Financial Crimes Analyst I

Banker

• Complete a 4–8 week onboarding and education program with rotations in operations and Sales & Service
• Complete certification demonstrating skills for the Retail Personal Banker job family
• Use consultative sales and Financial Needs Assessment to identify customer financial needs
• Build customer profiles and recommend Retail consumer and small business products/services
• Use CAMP and approved marketing tools to contact customers and set financial review appointments
• Cross-sell to existing customers and participate in outside sales activities
• Develop relationships with Mortgage, Small Business, Commercial, and Investment partners and make referrals
• Meet customer experience and individual/team production goals
• Provide guidance to CSRs on sales and referrals
• Process teller transactions and work as platform staff
• Participate in consumer loan and bankcard processes from application through closing
• Participate in Financial Center or Bank Mart opening and closing
• Follow risk management, confidentiality, ethics, fraud prevention, and operational policies

Personal Banker Associate

General

• Review and decision small business loan applications in a centralized environment for high-dollar and complex loans
• Assist peers and less experienced colleagues through the loan decision process
• Spread financial statements based on loan package information
• Provide loan decisions and/or credit recommendations based on underwriting criteria, loan structure, collateral, interest rate and fees
• Perform global cash flow and balance sheet analysis for small-business healthcare loans up to $2 million
• Prepare written evaluations of borrowers' financial condition and future outlook, identifying risks and mitigation
• Collaborate with the sales team to develop loan structures meeting customer needs and the organization's risk appetite
• Assist and mentor fellow team members in portfolio monitoring
• Identify opportunities and recommend solutions for process improvements and software development
• Mentor credit analysts in risk management skills and knowledge
• Communicate loan decisions to loan originators
• Identify and review necessary due diligence items
• Negotiate loan terms and conditions with originators
• Perform miscellaneous duties as assigned

Small Business Credit Officer II – SBA

Financial Planning and Analysis

• Complete the FCMA roadmap and all onboarding activities through program completion
• Complete the Consultative Selling Skills Certification
• Develop Consumer and Small Business customer relationships through memorable customer experiences
• Learn and maintain knowledge of Fifth Third products, services, processes, and internal resources
• Identify customer financial needs and recommend appropriate solutions through consultative selling
• Develop an integrated book of business strategy with Financial Needs Assessments and banker assignments
• Source, develop, coach, and lead a team reinforcing core values and business strategies
• Collaborate proactively with business partners to cultivate a One Bank culture
• Participate in activities benefiting served communities
• Follow the Bancorp Code of Business Conduct and Ethics and related policies
• Assist with employee feedback, development, career growth, and recognition

Financial Center Manager

• Complete a 4–8 week onboarding and education program with rotations in operations and Sales & Service
• Use the consultative sales process and Financial Needs Assessment to identify customers’ current and future financial needs
• Maintain knowledge of Retail consumer and small business products and services and recommend appropriate solutions
• Use CAMP and approved marketing tools to contact customers and set appointments for financial reviews
• Cross-sell to existing customers and conduct outside sales activities, including onsite presentations, business sales calls, and community financial literacy events
• Build relationships with Business Partners and refer customers for holistic financial solutions
• Meet or exceed customer experience and individual/team production goals
• Provide guidance to CSRs on sales and referral processes
• Process teller transactions and work as part of platform staff
• Participate in consumer loan and bankcard processes from application through closing
• Participate in Financial Center or Bank Mart opening and closing procedures
• Maintain confidentiality and follow the Bancorp Code of Business Conduct and Ethics and related policies
• Monitor Retail procedures to mitigate fraudulent activity and unnecessary risk
• Travel within and outside the affiliate for training as required

Float Personal Banker

• Complete a 4–8 week onboarding and education program with rotations in operations and Sales & Service
• Use the consultative sales process and Financial Needs Assessment to build customer profiles and identify financial needs
• Recommend Retail consumer and small business products and services
• Use CAMP and approved marketing tools to contact customers and set financial review appointments
• Cross-sell to existing customers and participate in outside sales activities
• Build relationships with Mortgage, Small Business, Commercial, and Investment partners and make referrals
• Meet customer experience and individual/team production goals
• Provide guidance to CSRs on sales and referral processes
• Promote customer satisfaction and resolve customer issues
• Process and service Retail products, including teller transactions
• Participate in consumer loan and bankcard processes from application through closing
• Participate in Financial Center or Bank Mart opening and closing
• Follow risk management, fraud prevention, confidentiality, ethics, and bank policies

Personal Banker I

Account Manager

• Prospect independently for clients using referral sources, existing clients, and centers of influence
• Develop and implement business plans to achieve financial and qualitative goals
• Collaborate with internal partners to deepen relationships and acquire high-value prospects
• Attend community and industry forums, conferences, and meetings to expand networks and market knowledge
• Partner with Treasury Management, Capital Markets, and Wealth Management to develop tailored relationship strategies
• Manage customer relationships to maximize bank opportunities while considering risk and customer needs
• Meet customers regularly to strengthen trusted-advisor relationships and address business needs
• Use consultative selling skills, commercial playbook principles, and call-reporting plans
• Maintain client activity, call reports, and pipeline management in the CRM system
• Analyze financial information to determine appropriate credit requests
• Partner with Credit and follow Portfolio Management guidelines
• Meet asset quality, credit administration, documentation, covenant-data, matured-note, exception, and RAROC standards
• Participate actively in community activities
• Identify, assess, manage, monitor, and report risks within the Bank's risk appetite

Relationship Manager I, Emerging Middle Market

Director

• Lead the Fannie Mae Delegated Underwriting and Servicing (DUS) agency lending platform
• Set strategic direction, build operational excellence, and drive production goals for the Fannie Mae business line
• Advocate for DUS lenders through participation in the DUS CEO peer group
• Set annual production goals with senior management and monitor performance
• Partner with Fannie Mae Customer Engagement on waiver requests, pricing, guide changes, and transaction structuring
• Oversee underwriting, processing, and closing functions while maintaining high credit standards and client satisfaction
• Manage a portfolio exceeding $1B in Fannie Mae and balance sheet loans, including permanent, construction, and bridge financing
• Vet, size, and quote new loan requests to improve turnaround and deal capture
• Attract and retain developers and multifamily investors using construction and bridge lending expertise
• Develop client, broker, and property-level databases to support pipeline stability and origination volume
• Cultivate internal referral relationships across branch networks and departments
• Assist Relationship Managers with marketing, waiver/pricing requests, and asset management issues
• Establish correspondent relationships with lenders and brokers
• Monitor industry trends, regulatory changes, and competitive dynamics
• Represent the organization at industry forums, conferences, and community events

Managing Director – East Coast

• Complete a 4-8 week onboarding and education program with rotations in Operations and Sales & Service
• Promote deposits, loans, fee-based services and customer retention
• Sell banking products and services and provide specialized customer care
• Use the consultative sales process and Financial Needs Assessment to identify customer financial needs
• Maintain knowledge of Retail consumer and small business products and recommend solutions
• Use CAMP and approved marketing tools to contact customers and set financial review appointments
• Cross-sell to existing customers and participate in outside sales activities
• Build relationships with Mortgage, Small Business, Commercial and Investment business partners and make referrals
• Meet or exceed customer experience and production goals
• Provide guidance to CSRs on sales and referrals
• Answer customer questions, own customer issues and maintain confidentiality
• Follow policies, procedures and the Bancorp Code of Business Conduct and Ethics
• Participate in consumer loan and bankcard processes from application through closing
• Participate in Financial Center or Bank Mart opening and closing
• Monitor Retail procedures to mitigate fraud and risk

Personal Banker Associate II

• Complete a 4–8 week onboarding and education program with Operations and Sales & Service rotations
• Complete certification demonstrating skills for the Retail Personal Banker job family
• Sell deposits, loans, fee-based services and other banking products
• Build customer profiles and identify current and future financial needs using the consultative sales process and Financial Needs Assessment
• Recommend Retail consumer and small business products and services
• Proactively contact customers and set appointments using CAMP and approved marketing tools
• Cross-sell to existing customers and participate in outside sales activities
• Build relationships with Mortgage, Small Business, Commercial and Investment business partners and make referrals
• Meet customer experience and individual/team production goals
• Provide guidance to CSRs on sales and referrals
• Answer customer questions and resolve customer issues
• Maintain confidentiality and follow the Bancorp Code of Business Conduct and Ethics
• Open and service Retail products according to established policies
• Participate in consumer loan and bankcard processes from application through closing
• Participate in Financial Center or Bank Mart opening and closing
• Follow procedures to mitigate fraud and risk

Threat Intelligence Specialist

• Monitor and analyze threat intelligence sources for new threats and tactics
• Collect, process, and disseminate timely, actionable intelligence
• Analyze malicious campaigns, threat actors, and unattributed activity
• Develop relationships with external organizations to improve information sharing
• Identify detection and collection gaps and help implement solutions
• Produce intelligence reports and technical briefings for varied audiences
• Collaborate with incident responders, threat emulation engineers, and developers
• Present complex technical topics to senior management, stakeholders, and peers
• Provide subject matter expertise for strategic Cyber projects and initiatives
• Develop security solutions for medium- to highly complex information security issues
• Assist with incident root-cause analysis and remediation of control gaps or failures
• Escalate issues with severity, exposure, and action-item information
• Mentor junior analysts
• Maintain information security subject matter expertise and help business lines develop secure solutions
• Identify, assess, manage, monitor, and report risks
• Perform other duties as assigned

Principal Cyber Threat Intelligence Analyst

Advisor

• Proactively manage a portfolio of the top 10% revenue-generating Commercial Division clients
• Serve as Treasury Management relationship ambassador and primary point of contact for incidents, analytics, escalations, implementation, troubleshooting, assessment and resolution
• Use Treasury Management data analytics to improve retention, optimize revenue and deepen client relationships
• Recommend additional services and assess client viability for Treasury Management services
• Demonstrate leadership, drive behavior changes and operate as a seasoned/tenured Client Advisor in a player/coach capacity
• Manage team escalations with limited oversight
• Train, mentor and coach newly onboarded Client Advisors
• Manage critical client communications through touchpoints, strategic outreach and Treasury Management relationship reviews
• Track participation and call reports
• Monitor client OSAT interviews and use feedback to deliver a best-in-class client experience
• Provide expedited, timely responses within service-level agreements and close the loop on client requests
• Drive problem resolution and escalate through defined Client Care, Relationship and Operations channels
• Complete periodic client document reviews and ensure materials are current, accurate and properly recorded
• Manage bank and client risk associated with high-risk transactions such as wires and overdrafts
• Collaborate across lines of business and with Sales partners to support RFPs and relationship reviews
• Identify and engage Implementation resources for Treasury Management additions, changes and deletions
• Participate in new client implementations, kickoff meetings and ongoing project calls
• Review implementation documentation and account information for accuracy and completeness
• Collaborate with business partners to ensure flawless service and product implementation

Client Care Advisor II – Enterprise

• Complete a 4–8 week onboarding and education program with rotations in operations and Sales & Service
• Use the consultative sales process and Financial Needs Assessment to identify customer financial needs
• Maintain knowledge of Retail consumer and small business products and recommend appropriate solutions
• Use CAMP and approved marketing tools to contact customers and set financial review appointments
• Cross-sell to existing customers and conduct outside sales activities
• Build relationships with Mortgage, Small Business, Commercial and Investment partners and make referrals
• Meet customer experience and individual/team production goals
• Provide guidance to CSRs on sales and referral processes
• Process teller transactions and work as part of platform staff
• Participate in consumer loan and bankcard processes from application through closing
• Participate in Financial Center or Bank Mart opening and closing
• Follow risk, compliance, confidentiality, ethical, fraud prevention and operational policies

Personal Banker Associate I

Strategy

• Support the bank's go-forward strategy through Strategic Planning
• Support compliance of Strategic Planning processes with regulatory requirements
• Work with business leaders to develop, evaluate and align around strategies supporting the bank's strategic objectives
• Design and execute research
• Deliver quantitative analysis and modeling for strategic opportunity analysis
• Track and deliver competitive intelligence to business partners
• Support business case development
• Support development of the bank's Strategic Plan for Executives, the Board and Regulators
• Execute, track and report on regulatory compliance processes
• Work with business partners in Risk, EPMO and FP&A
• Manage risk by adhering to confidentiality standards and following policies and procedures
• Monitor, organize and report research and analysis of industry, company, customer and channel data
• Execute value-added research using internal and external resources
• Employ modeling techniques and perform quantitative analyses, information extraction, fact and data gathering and documentation
• Extract and summarize insights in the context of initiatives
• Suggest solutions for issue diagnosis and brainstorming
• Create executive presentation materials articulating issues, conclusions and implications
• Communicate concisely and participate actively in discussions

Product Security Governance Principal

Financial Crimes Analyst I

Personal Banker Associate

Small Business Credit Officer II – SBA

Financial Center Manager

Float Personal Banker

Personal Banker I

Relationship Manager I, Emerging Middle Market

Managing Director – East Coast

Personal Banker Associate II

Personal Banker Associate II

Principal Cyber Threat Intelligence Analyst

Client Care Advisor II – Enterprise

Personal Banker Associate I

Associate, Corporate Strategy