Client Care Advisor II

Fifth Third Bank

. Manage a portfolio of top revenue-generating Commercial Division clients as the Treasury Management relationship ambassador .

Posted 10/22/2026full-timeFarmington Hills • Michigan • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Treasury Management products and services, client relationship management, and data analytics to enhance client retention and optimize revenue. Proven ability to train and mentor team members while managing critical client communications and problem resolution.

Highest-signal resume keywords

Treasury Management ProductsClient Relationship ManagementData AnalyticsClient Service ExperienceMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Treasury ManagementClient Behavior AnalyticsIncident ManagementProblem ResolutionClient Document ReviewsRisk ManagementImplementation Documentation ReviewCommercial Account StructureProject ManagementData Analysis

Soft Skills

Excellent Communication SkillsInterpersonal SkillsRelationship-Building SkillsOrganizational SkillsAdaptability

Tools & Technologies

Microsoft OneNoteMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

Commercial BankingClient SatisfactionService-Level AgreementsHigh-Risk TransactionsRFPs

About the role

Key responsibilities & impact

Manage a portfolio of top revenue-generating Commercial Division clients as the Treasury Management relationship ambassador
Handle incident management, client behavior analytics, escalations, implementation, issue troubleshooting, assessment and resolution
Use Treasury Management data analytics to improve client retention, optimize revenue and recommend additional services
Drive behavior changes and manage team escalations with limited oversight
Train, mentor, coach and provide oversight for newly onboarded Client Advisors
Assess client viability for additional Treasury Management services and support opportunities or referrals
Manage critical client communications, strategic outreaches, relationship reviews and touch points
Monitor client satisfaction interviews and provide timely responses within service-level agreements
Drive problem resolution and escalate through defined channels
Complete periodic client document reviews and maintain accurate records
Manage bank and client risk associated with high-risk transactions while following policies and procedures
Collaborate across lines of business and with Sales partners to support RFPs and Treasury Management relationship reviews
Identify and engage Implementation resources for Treasury Management additions, changes and deletions
Participate in new client implementations, kickoff meetings and project calls
Review implementation documentation and account information for accuracy and completion
Collaborate with business partners to ensure effective service and product implementation

Requirements

What you’ll need

Bachelor's Degree or equivalent work experience
3 or more years banking experience preferred, including Commercial Bank experience
Knowledge of commercial account structure and Treasury Management products and services
3 or more years demonstrated client service experience preferred
Excellent written and verbal communication skills
Ability to communicate effectively with all levels of the organization
Strong interpersonal and relationship-building skills
Ability to filter and analyze information/processes to facilitate decision-making and enhance client relationships
Ability to cope with complex, uncertain, ambiguous and high-pressure situations and adapt to new circumstances
Ability to problem-solve and prioritize multiple tasks with strong attention to detail
Ability to collaborate and influence a positive outcome
Strong organizational skills and ability to leverage internal systems for problem resolution
Extensive experience with Microsoft Office products, including OneNote, Word, Excel, PowerPoint and Outlook
Some travel required

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, emotional and social well-being
Incentive compensation plan based on company, line of business and/or individual performance
Differentiated compensation offerings
Employee benefits programs for employees and their families