Client Care Advisor II – Enterprise

Fifth Third Bank

. Operate as a portfolio manager and trusted advisor for treasury management clients .

Posted 10/13/2026full-timeCincinnati • Ohio • United StatesMid-LevelSenior💰 $61,200 - $125,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Treasury Management products and services, with a strong focus on client relationship management, data analytics, and problem resolution. Capable of training and mentoring team members while effectively communicating across all organizational levels.

Highest-signal resume keywords

Treasury Management Products KnowledgeClient Relationship ManagementData Analytics for Client RetentionCommercial Banking ExperienceExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Treasury ManagementClient ServiceCommercial Account StructureProblem SolvingAttention to Detail

Soft Skills

Interpersonal SkillsRelationship BuildingOrganizational SkillsCollaborationAdaptability

Tools & Technologies

Microsoft OfficeOneNoteWordExcelPowerPointOutlook

Industry Keywords

Banking ExperienceClient SatisfactionRisk ManagementImplementation ResourcesService-Level Agreements

About the role

Key responsibilities & impact

Operate as a portfolio manager and trusted advisor for treasury management clients
Serve as the primary point of contact for all Treasury Management services
Manage a portfolio of top revenue-generating Commercial Division clients
Act as Treasury Management relationship ambassador for incident management, client behavior analytics, escalations, implementation, troubleshooting, assessment and resolution
Use Treasury Management data analytics to improve retention, optimize revenue and deepen client relationships
Recommend additional services and assess client viability for Treasury Management services
Manage team escalations with limited oversight
Train, mentor, coach and provide oversight for newly onboarded Client Advisors
Manage critical client communications through strategic outreaches, touchpoints and relationship reviews
Monitor client satisfaction interviews and provide timely responses within service-level agreements
Drive problem resolution and escalate through defined Client Care, Relationship and Operations channels
Complete periodic client document reviews and maintain accurate records
Manage bank and client risk associated with high-risk transactions such as wires and overdrafts
Collaborate across lines of business and with Sales partners to support RFPs and Treasury Management relationship reviews
Identify and engage Implementation resources for Treasury Management adds, changes and deletes
Participate in new client implementations, kickoff meetings and project lifecycle calls
Review implementation documentation and account information for accuracy and completion
Collaborate with business partners to ensure effective service and product implementation

Requirements

What you’ll need

Bachelor's Degree or equivalent work experience
3 or more years banking experience preferred, including Commercial Bank experience
3 or more years demonstrated client service experience preferred
Treasury Management products and services knowledge
Commercial account structure knowledge
Excellent written and verbal communication skills
Ability to effectively communicate with all levels of the organization
Strong interpersonal and relationship building skills
Ability to filter and analyze information/process to facilitate decision making and enhance client relationship
Ability to cope with complex, uncertain, ambiguous, high-pressure situations and adapt to new circumstances
Ability to problem solve and prioritize multiple tasks with strong attention to detail
Ability to collaborate and influence a positive outcome
Strong organizational skills and ability to leverage internal systems for problem resolution
Extensive experience with Microsoft Office products, including OneNote, Word, Excel, PowerPoint and Outlook
Some travel required

Benefits

Comp & perks

Comprehensive benefits programs supporting physical, financial, emotional and social well-being
Incentive compensation plan based on company, line of business and/or individual performance
Differentiated compensation offerings
Employee recognition through total rewards