Client Care Advisor II – Enterprise

Fifth Third Bank

. Proactively manage a portfolio of the top 10% revenue-generating Commercial Division clients .

Posted 9/29/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Treasury Management products and services, with a strong focus on client relationship management and data analytics to enhance client retention and revenue optimization. Proven ability to lead, mentor, and train teams while effectively managing high-risk transactions and ensuring compliance with service-level agreements.

Highest-signal resume keywords

Treasury Management Products KnowledgeClient Relationship ManagementData Analytics for Client RetentionTeam Leadership and MentoringCommercial Banking Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Treasury ManagementData AnalyticsClient ServiceCommercial Account StructureProblem SolvingAttention to DetailRisk ManagementImplementation Documentation ReviewProject ManagementService-Level Agreement Compliance

Soft Skills

Excellent Communication SkillsInterpersonal SkillsRelationship-BuildingOrganizational SkillsAdaptability

Tools & Technologies

Microsoft OfficeOneNoteWordExcelPowerPointOutlook

Industry Keywords

Commercial BankingClient ExperienceHigh-Risk TransactionsClient CareRFP Support

About the role

Key responsibilities & impact

Proactively manage a portfolio of the top 10% revenue-generating Commercial Division clients
Serve as Treasury Management relationship ambassador and primary point of contact for incidents, analytics, escalations, implementation, troubleshooting, assessment and resolution
Use Treasury Management data analytics to improve retention, optimize revenue and deepen client relationships
Recommend additional services and assess client viability for Treasury Management services
Demonstrate leadership, drive behavior changes and operate as a seasoned/tenured Client Advisor in a player/coach capacity
Manage team escalations with limited oversight
Train, mentor and coach newly onboarded Client Advisors
Manage critical client communications through touchpoints, strategic outreach and Treasury Management relationship reviews
Track participation and call reports
Monitor client OSAT interviews and use feedback to deliver a best-in-class client experience
Provide expedited, timely responses within service-level agreements and close the loop on client requests
Drive problem resolution and escalate through defined Client Care, Relationship and Operations channels
Complete periodic client document reviews and ensure materials are current, accurate and properly recorded
Manage bank and client risk associated with high-risk transactions such as wires and overdrafts
Collaborate across lines of business and with Sales partners to support RFPs and relationship reviews
Identify and engage Implementation resources for Treasury Management additions, changes and deletions
Participate in new client implementations, kickoff meetings and ongoing project calls
Review implementation documentation and account information for accuracy and completeness
Collaborate with business partners to ensure flawless service and product implementation

Requirements

What you’ll need

Bachelor's Degree or equivalent work experience
3 or more years banking experience preferred, including Commercial Bank experience
3 or more years demonstrated client service experience preferred
Treasury Management products and services knowledge
Commercial account structure knowledge
Excellent written and verbal communication skills
Ability to communicate effectively with all levels of the organization
Strong interpersonal and relationship-building skills
Ability to filter and analyze information/processes to facilitate decision-making and enhance client relationships
Ability to cope with complex, uncertain, ambiguous, high-pressure situations and adapt to new circumstances
Ability to problem solve and prioritize multiple tasks with strong attention to detail
Ability to collaborate and influence a positive outcome
Strong organizational skills and ability to leverage internal systems for problem resolution
Extensive experience with Microsoft Office products, including OneNote, Word, Excel, PowerPoint and Outlook
Some travel required

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, emotional and social well-being
Incentive compensation plan based on company, line of business and/or individual performance
Differentiated compensation offerings
Employee benefits programs for employees and their families