Consumer Recovery Manager

Fifth Third Bank

. Lead the assigned department to meet or exceed customer service and productivity goals .

Posted 9/24/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and supervisory skills with a focus on customer service, operational efficiency, and team development. Proficient in managing workflows, evaluating performance, and ensuring compliance with policies and regulations.

Highest-signal resume keywords

Leadership SkillsCustomer Service ExperienceMicrosoft Office ProficiencyLoan Collection KnowledgeRisk Management Expertise

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Supervisory ExperienceCollections ExperienceOperations ManagementAnalytical SkillsDecision-Making Skills

Soft Skills

Verbal CommunicationWritten CommunicationTeam CollaborationProblem-SolvingDetail Orientation

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

Loan Collection PoliciesCollection LawsCredit Lending PrinciplesRisk Management

About the role

Key responsibilities & impact

Lead the assigned department to meet or exceed customer service and productivity goals
Resolve issues and process functions in a customer-centric manner
Administer Customer Solution-wide programs, communications, and reporting related to recruiting, hiring, training, policies and procedures, coaching, employee engagement, and enterprise initiatives
Oversee cross-functional teams of nonexempt and exempt staff and contract employees
Evaluate employee performance and provide monthly coaching and guidance
Plan, assign, and monitor workflow for efficiency, effectiveness, and compliance
Collaborate with risk partners and external auditors as a subject matter expert
Oversee issue management, close process gaps, and remediate accounts as necessary
Support third-party vendors and manage workflow to ensure quality, SLA, and SOW compliance
Champion change management for strategic initiative implementation
Review department and bank processes, procedures, and policies; identify risk exposure
Resolve escalated customer and service issues
Identify staff training and development needs
Prepare annual performance reviews and recommend salary increases and promotions
Manage personnel tasks, feedback, talent development, succession planning, recognition, HR policies, training remediation, and hiring recommendations

Requirements

What you’ll need

High school diploma required
Bachelor's degree preferred
Minimum 3 years supervisory/lead experience required
Minimum 3 years collections, customer service, operations, or equivalent experience required
Excellent verbal and written communication skills
Strong experience with Microsoft Office products, such as Word, Excel, PowerPoint, and Outlook
Proven leadership skills, initiative, detail orientation, strong analytical skills, and decisive decision-making skills
Ability to work in a team environment and present a professional image
Thorough knowledge of loan collection policies, procedures, and activities
General knowledge of collection laws, regulations, principles of credit lending, and risk management
Ability to work independently and solve problems
Ability to pivot based on business need

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, emotional, and social well-being
Incentive compensation plan based on company, line of business, and/or individual performance
Salary increases and promotions as appropriate
Employee training and development opportunities
Challenging opportunities enhancing employee career growth
Recognition and rewards for employee accomplishments
Inclusive and engaged workplace culture