Consumer Repossession Manager

Fifth Third Bank

. Lead the assigned department and oversee a cross-functional team of nonexempt, exempt and contract employees .

Posted 9/24/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team management capabilities, with a focus on performance evaluation, coaching, and regulatory compliance. Possesses thorough knowledge of loan collection policies and risk management, alongside excellent communication and problem-solving skills.

Highest-signal resume keywords

Leadership ExperienceLoan Collection PoliciesRegulatory ComplianceMicrosoft Office SuiteCustomer Service Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Supervisory ExperienceCollections ExperienceOperations ManagementAnalytical SkillsDecision-Making Skills

Soft Skills

Verbal CommunicationWritten CommunicationDetail OrientationTeam CollaborationProblem-Solving

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

Risk ManagementCollection LawsCredit Lending PrinciplesChange ManagementPerformance Reviews

About the role

Key responsibilities & impact

Lead the assigned department and oversee a cross-functional team of nonexempt, exempt and contract employees
Evaluate employee performance and provide monthly coaching and guidance
Plan, assign and monitor workflow for efficiency, effectiveness and regulatory compliance
Collaborate with risk partners and external auditors as a subject matter expert
Oversee issue management, close process gaps and remediate accounts
Support third-party vendors and manage workflow, quality, SLAs and statements of work
Champion change management for strategic initiatives
Review department and bank processes, procedures and policies to identify risk exposure
Resolve escalated customer and service issues
Identify staff training and development needs
Prepare performance reviews and recommend salary increases and promotions
Manage personnel tasks, feedback, succession planning, recognition and human-resource policies
Manage the hiring and selection process and recommend candidates to senior leadership

Requirements

What you’ll need

High school diploma required
Bachelor's degree preferred
Minimum 3 years of supervisory/lead experience required
Minimum 3 years of collections, customer service, operations, or equivalent experience required
Excellent verbal and written communication skills
Strong experience with Microsoft Office products, including Word, Excel, PowerPoint and Outlook
Proven leadership, initiative, detail orientation, analytical and decision-making skills
Ability to work in a team environment and present a professional image
Thorough knowledge of loan collection policies, procedures and activities
General knowledge of collection laws, regulations, credit lending principles and risk management
Ability to work independently and solve problems
Ability to pivot based on business need

Benefits

Comp & perks

Comprehensive benefits programs supporting physical, financial, emotional and social well-being
Incentive compensation plan based on company, line of business and/or individual performance
Differentiated compensation offerings
Equal employment opportunity and inclusive culture