Customer Service Representative

Fifth Third Bank

. Provide excellent customer service in all interactions .

Posted 10/26/2026full-timeWatsonville • California • United StatesMid-LevelSenior💰 $43,680 - $67,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively listening to customer needs and guiding them to appropriate financial solutions while maintaining confidentiality. Possesses knowledge of retail policies and procedures, along with the ability to handle cash and resolve customer issues efficiently.

Highest-signal resume keywords

Customer Service ExcellenceCash Handling ExperienceKnowledge of Retail PoliciesProblem Resolution SkillsInitiative and Sound Judgment

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Effective CommunicationInterpersonal SkillsFlexibility in Scheduling

Tools & Technologies

Referral Tracking Tools

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

Financial SolutionsRetail Products and ServicesBank PoliciesConsumer and Business Customer Support

About the role

Key responsibilities & impact

Provide excellent customer service in all interactions
Refer customers to appropriate business partners for consultative conversations
Listen to customer needs, ask questions and guide customers to appropriate financial solutions
Follow up on customer questions and resolve issues
Maintain clear and timely correspondence
Keep customer business confidential
Perform daily office responsibilities with the platform team
Maintain balancing records, find and correct outages, and enlist help as needed
Maintain knowledge of bank policies and financial center procedures
Handle consumer and business customer problems and escalate complex issues
Identify customer needs and refer customers to Bankers and business partners
Build and maintain knowledge of Retail products and services
Track referrals using appropriate tools
Perform other duties as assigned

Requirements

What you’ll need

High school diploma/GED
Work involves extensive cash handling
Ability to interact comfortably and confidently with the public
Knowledge of retail policies and procedures
Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution
Flexibility in scheduling
Ability to adhere to dress code guidelines
Extensive viewing of computer screens

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, emotional and social well-being
Differentiated compensation offerings
Equal employment opportunity and inclusive culture