Lead Software Engineer – Disputes IT – ServiceNow FSO

Fifth Third Bank

. Design and implement new features while continuously improving technical product and application quality .

Posted 11/2/2026full-timeCincinnati • Ohio • United StatesSenior💰 $82,100 - $172,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow development and integration, with a strong focus on Agile methodologies and software quality standards. Capable of troubleshooting complex workflows and collaborating effectively with cross-functional teams to enhance operational procedures.

Highest-signal resume keywords

ServiceNow DevelopmentJavaScript ScriptingREST/SOAP API IntegrationAgile/Scrum MethodologiesCI/CD Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software EngineeringApplication DevelopmentTest-Driven DevelopmentCode Quality StandardsWorkflow AutomationServiceNow Flow DesignerBusiness RulesScript IncludesClient ScriptsUI Actions

Soft Skills

CollaborationProblem ResolutionCommunication

Tools & Technologies

ServiceNowGitGitHubIntegrationHubProcess Automation Designer

Certifications & Qualifications

ServiceNow Certifications

Industry Keywords

Banking DisputesDisputes ManagementPayments OperationsChargeback ProcessingAudit Compliance

Tech Stack

Tools & technologies

JavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Design and implement new features while continuously improving technical product and application quality
Provide technical knowledge and leadership as a developer on an Agile squad
Collaborate with software engineers to define system architectures and design solutions
Develop software meeting code quality standards and metrics
Practice test-driven development
Participate in communities of practice, review code, follow standards, and share knowledge
Automate processes and write maintainable, supportable, and testable code
Partner with operations and engineering teams to drive service improvement
Remain current on relevant IT trends
Assist with problem resolution for end users and customers
Contribute to operational procedures for software development
Maintain controls and documentation for audit compliance
Support solutions for Disputes and Complaints Technology through production delivery and support
Participate actively in Agile ceremonies and continuous improvement of development standards and best practices

Requirements

What you’ll need

Bachelor's degree in Computer Science/Information Systems or equivalent combination of education and work experience
Six+ years of software engineering, application development, or other relevant IT experience
Hands-on ServiceNow development experience strongly preferred
Experience developing and configuring ServiceNow solutions using JavaScript, including Business Rules, Script Includes, Client Scripts, UI Actions, and server- and client-side scripting
Experience with ServiceNow Flow Designer, decision tables, playbooks, and workflow/process automation
Experience with ServiceNow FSO, CSM, or other complex case-management solutions
Experience designing, consuming, and troubleshooting REST/SOAP APIs and ServiceNow integrations, including IntegrationHub
Experience integrating ServiceNow with enterprise systems and external platforms using APIs, authentication mechanisms, and asynchronous integration patterns
Experience with Git, GitHub, CI/CD, source control, and application deployment practices
Understanding of Agile/Scrum, code reviews, automated testing, and defect resolution
Understanding of security best practices and secure enterprise application development
Ability to troubleshoot complex workflows, integrations, data issues, and production defects across multiple systems
Strong collaboration skills with product owners, business analysts, architects, QA engineers, and developers
Excellent verbal and written communication skills
Position not available for immigration sponsorship
Preferred: banking disputes, ServiceNow FSO Disputes Management, debit/card disputes, Mastercard or Visa chargeback processing, ACH disputes, payments operations, ServiceNow certifications, UI Builder, IntegrationHub, Process Automation Designer, and ATF

Benefits

Comp & perks

Incentive compensation plan based on company, line of business, and/or individual performance
Comprehensive benefits supporting physical, financial, emotional, and social well-being
Benefits for employees and their families